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#1 10-10-2009 14:38:57

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Failure at Step 7 upgrade

Hi folks
Am trying to upgrade from v7 to v7.1.1.
At Step7 I receive the error message:
"An error was encountered while installing the Management Interface Skin module. Error Information: The installer was unable to create the directory /skins/COREMI711 while attempting to install the Skin-COREMI711 version 7.1.1 module. Error Information: The make_dir was unable to create the directory: /skins/COREMI711."

Any ideas please?

Kind regards
Paul

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#2 10-10-2009 14:40:55

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Failure at Step 7 upgrade

The permissions on the skins directory are not correct.

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#3 10-10-2009 14:43:55

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Re: Failure at Step 7 upgrade

You replied in 2 minutes! Wow Dave.
I thought that was the case too, but they are unchanged from the original install.
However, I downloaded the 7.1.1 update but "forgot" to upload the new files to the server. Doh....
Will try again after re-adjusting my brain...

BTW can I simply upload ONLY the installer.php so I don't have to change index.php and admin.php?

Regards
Paul

Last edited by NicheDev (10-10-2009 14:49:38)

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#4 10-10-2009 15:05:40

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Failure at Step 7 upgrade

Replace them all.

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#5 10-10-2009 15:12:17

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Re: Failure at Step 7 upgrade

What about the changes I've made to index.php?

Regards
Paul

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#6 10-10-2009 15:13:17

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Failure at Step 7 upgrade

Changes to index.php??  That, admin.php and installer.php should never be touched or changed.

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#7 10-10-2009 15:20:13

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Re: Failure at Step 7 upgrade

Yes sorry, the changes were made in the skin.
Can we delete this thread and pretend it never happened?  smile

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#8 10-10-2009 15:26:05

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Failure at Step 7 upgrade

lol, thanks, I needed a chuckle. I see nothing here.

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#9 10-10-2009 15:29:29

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Re: Failure at Step 7 upgrade

Still getting error "The make_dir was unable to create the directory: /skins/COREMI711."
The skins folder has props of 0755. Is that wrong?

Last edited by NicheDev (10-10-2009 15:45:19)

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#10 10-10-2009 15:55:22

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Failure at Step 7 upgrade

Mostly likely it will need to be 777

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#11 10-10-2009 16:14:46

NicheDev
Member
Registered: 02-04-2009
Posts: 152

Re: Failure at Step 7 upgrade

Had to make 3 other changes to 777 at step 12, but all now done and site seems to work ok. Thanks Dave for your very prompt help. That's what sets Kryptronic above the others - truly great support.
Appreciated.

Kind regards
Paul

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