Kryptronic Software Support Forum

OutcastGirls · 10-09-2009 21:32:59

Nick,

The link you provided in #24 doesn't work either.

This is the new error message:

This time it didn't even take me to the Google Checkout page. I received the message while still in the shopping cart.

The error I have in the Integration Console is as follows:

I don't know if this is relevant, but the Google Checkout button I have in my shopping cart is different from the one checked in my Google Checkout account. I have the basic style checked by default. I didn't make any changes:

https://checkout.google.com/sell2/setti … yNowButton

Last edited by OutcastGirls (10-09-2009 21:53:48)

zanart · 10-10-2009 01:42:37

Ditto to Outcastgirls with the updated link provided by Nick

Dave · 10-10-2009 13:39:51

zanart and OutcastGirls, please visit and create a basic support ticket (no charge, use PERNICK as the order number) about the issues you are having with Google Checkout.

vbsaltydog · 10-10-2009 13:46:24

Something that everyone considering using Google Checkout should consider is that GC takes about twice as long as typical gateways to deposit your funds so you can expect 8 - 10 day delays between the purchase date and the deposit date with GC.

meshugy · 10-12-2009 11:34:45

I'm also haveing similar issues with Google Checkout. I get this error after clicking the Google Checkout button:

"An error has occurred, please return to the merchant's site and use Google Checkout again."

And the integration panel show this error:

Code:

<?xml version="1.0" encoding="UTF-8"?>
<error xmlns="http://checkout.google.com/schema/2" serial-number="250a9713-7355-414e-883c-6cef9b1d7dec">
  <error-message>We were looking for the parameter buyButtonCart, but we didn't find it in the cart post; check your form fields.</error-message>
</error>

All my settings match those in the wiki, so I'm not sure what's wrong.

Last edited by meshugy (10-12-2009 11:40:22)

Dave · 10-12-2009 11:42:43

Nick is looking into the problem.

OutcastGirls · 10-12-2009 12:57:39

I submitted a ticket as Dave suggested earlier. It looks like more people are affected though, not just me ans Zanart. Hopefully the issues will be resolved soon.

OutcastGirls · 10-15-2009 22:24:48

Is anyone working on the support ticket I submitted 11 days ago? I don't get any response from Kryptronic. Can you fix the problem with Google Checkout? My business depends on it.

OutcastGirls · 10-18-2009 21:53:31

Anyone? It's been 14 days without a reply to my support ticket. Is anyone from Kryptronic working on resolving the issue? The only reason I upgraded to 7.1 is to get the Google Checkout which does not work. Thank you!

webmaster · 10-20-2009 15:06:54

We've identified an issue on *some* servers (2 identified so far) where PHP server environment variables (PHP_AUTH_PW and PHP_AUTH_USER) are not set. This has caused the following issue:

SYMPTOM:

Connection to Google Checkout works, however taxes and shipping are not calculated and Google reports a merchant callback error.

CAUSE:

Server is not set up to populate the PHP_AUTH_PW and PHP_AUTH_USER server environment variables. Those variables are required in the GoogleCO module to perform authentication of callback requests.

SHORT-TERM SOLUTION:

In the file /private/apps/ecom/ECOM_GoogleCO/ECOM_GoogleCO.php, look beginning at line 617 for:

Code:

if ((!(empty($_SERVER['PHP_AUTH_USER']))) && (!(empty($_SERVER['PHP_AUTH_PW'])))) {

     if (($id == $_SERVER['PHP_AUTH_USER']) && ($key == $_SERVER['PHP_AUTH_PW'])) {

          $auth_ok++;

          if ($this->debug) {$this->debugger("webservice: Matched authorization headers.");}

     } // End of if statement.

} // End of if statement.

Change to:

Code:

if ((!(empty($_SERVER['PHP_AUTH_USER']))) && (!(empty($_SERVER['PHP_AUTH_PW'])))) {

     if (($id == $_SERVER['PHP_AUTH_USER']) && ($key == $_SERVER['PHP_AUTH_PW'])) {

          $auth_ok++;

          if ($this->debug) {$this->debugger("webservice: Matched authorization headers.");}

     } // End of if statement.

} else {

     if ($this->debug) {$this->debugger("webservice: Authorization fields not supplied.  Bypassed authorization.");}

     $auth_ok++;

} // End of if statement.

LONG-TERM SOLUTION:

Kryptroinic will issue an update for ClickCartPro and EuropaCart which gives users a switch to turn on/off authorization checks for callbacks. This will allow users who host on servers that do not populate the variables needed for authorization to process Google Checkout requests without authorization.

zanart · 10-20-2009 16:33:09

Google Checkout deducts the VAT from the order total!!!

I have just gone through the Google Checkout procedure like this:

Bulk Standard CCP product - displayed price £200 inc VAT.

Click the Google checkout button and proceed to google checkout pages.

Displayed price £170.22.

Continue through and make payment.

Invoice received via email - total amount paid £170.22

Where am I going wrong now??

OutcastGirls · 10-21-2009 09:42:43

Google Checkout shows a lower tax rate than it should. The sales tax in the city of Los Angeles is 9.75%. The tax rates throughout California are different and I only care about the one in LA. In CCP I have the California sales tax selected under System Dashboard > System > Component > Settings > Tax Settings.

Where can I put THE EXACT sales tax of 9.75%? If the average sales tax in California is calculated I'm screwed up because it varies from 6% to 10.25%. When I first started with CCP6 I did have the exact sales tax, now with CCP7.1 - it's gone. What do I need to do to have this fixed?

As I already indicated I have 3 shipping options but only one is shown in Google Checkout. I want my clients to be able to choose from different shipping options. I assume you will address this issue in the next update?

Thanks!

Last edited by OutcastGirls (10-21-2009 09:57:09)

meshugy · 10-21-2009 10:39:59

I tried this mod and it got google checkout working. When I beta tested with my own google account it worked fine. But I've gotten several orders today and it's not charging customers shipping. Any ideas? It does when I use my own account...

'm

meshugy · 10-21-2009 12:25:55

Is anyone else having this shipping problem with Google Checkout while using the above mod? I seem to have everything set correctly, but Google keeps processing orders without adding shipping. Is there a bug with this mod or is there something I'm doing wrong?

Last edited by meshugy (10-21-2009 12:40:20)

DasAutoSport · 10-21-2009 12:32:44

Yep. Mine is still hosed up as well. Disabled for the time being.

Chris Peterson
Das Auto Sport

OutcastGirls · 10-21-2009 14:07:42

I turned off mine too. There are still issues with Google Checkout.

OutcastGirls · 10-23-2009 08:26:35

Where can I change the tax rate for the state of California? Does anyone know how and where to do this?

vbsaltydog · 10-23-2009 08:36:25

I haven't looked into it so I could be wrong on this but I recall someone else saying that the CA. tax works like FL. tax where every city/county has its own tax rate so you determine the tax based on where the sale was made in CA. city/county specific.

Dave · 10-23-2009 09:01:54

OutcastGirls wrote:
Where can I change the tax rate for the state of California? Does anyone know how and where to do this?

In admin under System > Locations > States and Provinces select Update next to California then navigate to the "Tax Information" section to change the rate.

OutcastGirls · 10-23-2009 13:04:46

Thanks Dave! That worked. Hopefully Google Checkout will pick up the right tax rate. The only remaining problem, I think, is that only 1 shipping option is shown through GC, when I have 3 in my CCP.

meshugy · 10-23-2009 13:07:44

OutcastGirls wrote:
The only remaining problem, I think, is that only 1 shipping option is shown through GC, when I have 3 in my CCP.

I believe Google Checkout will only use your least expensive method. However, I tried using this mod and it proceess everything with no shipping charge. Dave, is this being looked into? I think there may be some problems with this mod.

'm

zanart · 10-23-2009 13:17:12

Still doesn't add VAT!

Also if you try to proceed to google checkout with a CCP generated Gift Certificate XMOD product you get an error:
An error was encountered while processing your Google Checkout request. Please try again.

OutcastGirls · 10-23-2009 15:06:13

meshugy wrote:
I believe Google Checkout will only use your least expensive method.

It would be nice if all options are available to my clients, though. I don't want someone to turn away simply because of the shipping method.

Last edited by OutcastGirls (10-23-2009 15:06:51)

meshugy · 11-01-2009 00:48:42

Dave....are their plans to allow google checkout to process international orders? So far I haven't been able to process anything outside of the US with google. I think that functionality has to be added, see: http://checkout.google.com/support/sell … swer=71391

thanks,

-Michael

meshugy · 11-05-2009 12:00:22

Hello,

There seems to be a problem with the CCP7 google checkout integration. It's not inserting the second address line into CCP7 order fields. I've had several customers put suite or apt #s in the second address line via google check out. But when you look at the order in CCP7 it's not there. It has caused us to ship several orders without apt#s which is a problem.

Can this be fixed??

Also, any news on making the changes to allow international google checkout orders?

Thanks,

-Michael

Kryptronic Software Support Forum

#26 10-09-2009 21:32:59

Re: Google Checkout Set Up Steps

#27 10-10-2009 01:42:37

Re: Google Checkout Set Up Steps

#28 10-10-2009 13:39:51

Re: Google Checkout Set Up Steps

#29 10-10-2009 13:46:24

Re: Google Checkout Set Up Steps

#30 10-12-2009 11:34:45

Re: Google Checkout Set Up Steps

Code:

#31 10-12-2009 11:42:43

Re: Google Checkout Set Up Steps

#32 10-12-2009 12:57:39

Re: Google Checkout Set Up Steps

#33 10-15-2009 22:24:48

Re: Google Checkout Set Up Steps

#34 10-18-2009 21:53:31

Re: Google Checkout Set Up Steps

#35 10-20-2009 15:06:54

Re: Google Checkout Set Up Steps

Code:

Code:

#36 10-20-2009 16:33:09

Re: Google Checkout Set Up Steps

#37 10-21-2009 09:42:43

Re: Google Checkout Set Up Steps

#38 10-21-2009 10:39:59

Re: Google Checkout Set Up Steps

#39 10-21-2009 12:25:55

Re: Google Checkout Set Up Steps

#40 10-21-2009 12:32:44

Re: Google Checkout Set Up Steps

#41 10-21-2009 14:07:42

Re: Google Checkout Set Up Steps

#42 10-23-2009 08:26:35

Re: Google Checkout Set Up Steps

#43 10-23-2009 08:36:25

Re: Google Checkout Set Up Steps

#44 10-23-2009 09:01:54

Re: Google Checkout Set Up Steps

OutcastGirls wrote:

#45 10-23-2009 13:04:46

Re: Google Checkout Set Up Steps

#46 10-23-2009 13:07:44

Re: Google Checkout Set Up Steps

OutcastGirls wrote:

#47 10-23-2009 13:17:12

Re: Google Checkout Set Up Steps

#48 10-23-2009 15:06:13

Re: Google Checkout Set Up Steps

meshugy wrote:

#49 11-01-2009 00:48:42

Re: Google Checkout Set Up Steps

#50 11-05-2009 12:00:22

Re: Google Checkout Set Up Steps

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