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Where can I get help with login to my installer? My password is not working!!!
Thanks!
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If you've forgotten your installer password you need to manually remove the password value in config.php in the public directory as well as in config.php in the private directory. When you run the installer after doing that you'll be prompted to enter a password twice and that will become your new installer password.
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Dave,
I have not forgotten my password. My password was changed when I got the professional upgrade from Kryptronic and I was not notified of the change. The current password in my confing.php is the one manually changed by Nick or whoever else was working on my upgrade, however I can't even login with this password.
Also, I do not know which one is public and which one is private directory nor where are they located. Is it possible to just get a new password over the e-mail?
Thanks.
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The installer password would not have been changed. We wouldn't touch that password unless specifically asked to. Only you, or someone with FTP access to your site, can change those files. There isn't any other way to change them.
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The passport was changed to 'CCP7pass' and I cannot access my install. There are two passwords in that install file and I don't know which one I'm supposed to change.
Do you mind if I e-mail you my config file so you can direct me which one of the 2 passwords needs to be changed? Thank you.
One more question; Where is the public directory?
Last edited by OutcastGirls (10-04-2009 15:02:05)
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None of our team would change an installer password unless a customer asked us to. To correct the problem you are having please complete the steps I outlined in post number 2. It'll only take a moment or 2 and you'll be all set.
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Which one of the 2 password in the install I need to change?
$config['core.password_copy']
OR
$config['core.db_password']
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The first one. Change it to read $config['core.password_copy'] = '';
The other config.php in is the public directory where you have CCP installed. In that file the value to change is $config['core.password']. Change it there too so it read $config['core.password'] = '';
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I've made the changes as you said but I still can't log in. I changed the password in the config.php in private and public and it doesn't work.
By the way, this is what the old password looked like. It appears to be a randomly generated code:
$config['core.password_copy'] = '5b6cc0a07cd7a9af8791e7504312b475';
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I still can't log in even after changing the password.
This is what I have in private:
$config['core.password_copy'] = 'xxxxxx';
And this is what I have in public:
$config['core.password'] = 'xxxxxx';
Do you see anything unusual? Missing character, space, anything out of the ordinary? I tried long passwords with numbers without numbers. Nothing has worked so far.
Last edited by OutcastGirls (10-04-2009 15:51:48)
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Did you simply make both of the entries empty/null (as in '')? You can't simply put something into those variables. As John pointed out those are MD5 hashed values of whatever you enter.
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This 'xxxxxx' is representation of my new password... Wasn't I suppose to replace
'5b6cc0a07cd7a9af8791e7504312b475' with my new password?
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No you were supposed to just leave '' which will prompt the installer to ask for a new password. That value is not plain text or what you type in as the password. I posted both of the lines as they need to be in post 8.
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I got it, guys. Sorry, though I was supposed to put my new password in between the parenthesizes. I removed the content between the parenthesizes and I was able to set up a new password through the installer.
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