Kryptronic Software Support Forum

rnilv · 08-21-2009 13:39:23

Thub has sent to Kryptronic, we've called and email but have no response. Here's the data returned

<?xml version="1.0" encoding="UTF-8"?><REQUEST Version="2.8"><RequestID>0</RequestID><Command>GetOrders</Command><UserID>XXXX</UserID>
<Password>GXXXXX</Password><Status>All</Status>
<Provider>Custom Kryptronic</Provider><LimitOrderCount>25</LimitOrderCount>
<OrderStartNumber>0</OrderStartNumber><NumberOfDays>5</NumberOfDays><SecurityKey></SecurityKey>
<exclude-orders>999</exclude-orders></REQUEST>

HTTP/1.1 200 OK
Date: Thu, 20 Aug 2009 21:35:23 GMT
Server: Apache/2.2.8 (Fedora)
X-Powered-By: Kryptronic/7.0.0
Set-Cookie: sid=08ny98325335n6w283rn31e702i58953; expires=Sun, 15-Aug-2010 21:35:23 GMT; path=/; domain=.xxxxx.com
Pragma: no-cache
Cache-Control: must-revalidate
Expires: Thu, 20 Aug 2009 20:35:23 GMT
Content-Length: 267
Last-Modified: Thu, 20 Aug 2009 21:35:23 GMT
Connection: close
Content-Type: text/html; charset=UTF-8

<?xml version="1.0" encoding="ISO-8859-1"?>
<RESPONSE version="2.8">
<Envelope>
<Command>GetOrders</Command>
<StatusCode>0</StatusCode>
<StatusMessage>All Ok</StatusMessage>
<Provider>Custom - Kryptronic</Provider>
</Envelope>
<Orders></Orders>
</RESPONSE>

Dave · 08-21-2009 13:42:15

Jeff wouldn't be in a position to assist with T-Hub. I can't really either but that looks like a normal/correct response (it's very similar to what ShipWorks does). The status code returned was zero, goodness, and there are no orders to be returned (the empty <Orders> element).

rnilv · 08-21-2009 13:45:03

THub sent an email asking to investigate kcyptonic configs .... here's his message ..

From: mjha [mailto:mjha@atandra.com]
Sent: Thursday, August 20, 2009 3:32 PM
Subject: RE: T-HUB Order download not working for client
Importance: High

I need some help from your team to make sure the T-HUB component is setup correctly for this client on your end. Below is url, request and empty response returned from site.

rnilv · 08-21-2009 13:49:25

Also ... when I spoke w Misha w THub, he said he'd communicated w Jeff and that Jeff had said he'd had another issue like this earlier in the day...

rnilv · 08-21-2009 13:55:25

Misha w THub also wrote:

From: mjha [mailto:mjha@atandra.com]
Sent: Friday, August 21, 2009 7:39 AM
Cc: Dave Horton; Tony Brooks
Subject: RE: T-HUB Order download not working for client

Let me know if you want me to try the download again after changes if needed on your side. I have the same setup recreated here so can test quickly and confirm.

Manish

Dave · 08-21-2009 14:17:53

Jeff will be back in the office on Monday and I'm sure he'll get your message and e-mail then sir.

rnilv · 08-21-2009 14:22:08

Thanks ... and finally ... in an attempt to get this expedited we purchased a support ticket ... not sure if was required or not .... our lead engineer, Dave Horton, has not actually created the SR yet, but I do have the proof of purchase....

Our client is getting pretty frustrated .... could you take action to either help with this today or be sure that Jeff or someone reaches out to us 1st am Monday .... we've gotta get this figured out ... Tony

rnilv · 08-21-2009 14:45:18

To be clear, I'm showing orders in ClickCartPro7 that are 'pending shipping' and 'not exported to THUB', when I select 'get web orders' in THUB, It gives literally no response and no orders, but then all of the sudden the order in ClickCartPro7 shows as 'HAS BEEN exported to THUB'...I reset the order to 'False, not exported to THUB' and do it again, the same result, no order showing in THUB.

_Dave Horton
Lead Engineer

Dave · 08-21-2009 15:02:04

It's been suggested that debug be turned on in T-Hub and that the output of that debug be sent to Manish at T-Hub. Apparently how to turn on debug is detailed on the T-Hub site.

machiner · 09-02-2009 08:48:26

So -- what's the scoop with T-Hub? Is this a viable QB integration solution or what? I spoke with Manish as well, just moments ago, and he speaks of a "module" (script) that needs to come from CCP in order to work this integration solution.

Dave · 09-02-2009 08:53:05

To integrate T-Hub with CCP you need the T-Hub XMOD for CCP which is available . I can't speak to T-Hubs integration with QuickBooks.

machiner · 09-02-2009 08:59:56

Wicked -- Thanks for that rapid response!

machiner · 12-29-2009 18:23:46

lol - got the mod - no luck with t-hub. Maybe it's an SEO (.htaccess) issue?

webmaster · 01-06-2010 14:13:35

Go through the instructions and make sure you set everything up correctly. What isn't working after you do that?

karrasda103 · 01-02-2011 23:16:39

I bought this module as well. T-hub is connected but every time i try to import orders it does nothing. no orders are imported. I have tested the connection and triple checked the settings. I followed the instructions to a T.

this is the log file from T-Hub, I am no expert but off the top of my head it looks like the Xmod is not formatting the data correctly. Not sure what to do on this one...

Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXX
Message Type: INFO
Message: Updating dashboard details...
at UpdateDashboard at offset 97 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching downloaded yesterday orders count...
at FetchNoOfOrdersDownloaded at offset 139 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching downloaded today orders count...
at FetchNoOfOrdersDownloaded at offset 255 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching today orders shipped count...
at FetchNoOfOrdersDownloaded at offset 410 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching yesterday orders shipped count...
at FetchNoOfOrdersDownloaded at offset 605 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching yesterday orders posting failed count...
at FetchPostingFailedOrders at offset 135 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching today orders posting failed count...
at FetchPostingFailedOrders at offset 286 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching yesterday orders posting success count...
at FetchPostingFailedOrders at offset 443 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching today orders posting success count...
at FetchPostingFailedOrders at offset 600 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching yesterday orders payment cleared count...
at FetchPostingFailedOrders at offset 757 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:03 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching today orders payment cleared count...
at FetchPostingFailedOrders at offset 914 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:04 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching yesterday pending shipment count...
at FetchPostingFailedOrders at offset 1071 in file:line:column <filename unknown>:0:0

----------------------------------------------------------------
Date and Time : 1/2/2011 8:13:04 PM
----------------------------------------------------------------
Version:10.328/10.190
User ID: 2
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Message Type: DEBUG
Message: Fetching today pending shipment count...
at FetchPostingFailedOrders at offset 1228 in file:line:column <filename unknown>:0:0

Kryptronic Software Support Forum

#1 08-21-2009 13:39:23

Getting Request and empty response returned - THub

#2 08-21-2009 13:42:15

Re: Getting Request and empty response returned - THub

#3 08-21-2009 13:45:03

Re: Getting Request and empty response returned - THub

#4 08-21-2009 13:49:25

Re: Getting Request and empty response returned - THub

#5 08-21-2009 13:55:25

Re: Getting Request and empty response returned - THub

#6 08-21-2009 14:17:53

Re: Getting Request and empty response returned - THub

#7 08-21-2009 14:22:08

Re: Getting Request and empty response returned - THub

#8 08-21-2009 14:45:18

Re: Getting Request and empty response returned - THub

#9 08-21-2009 15:02:04

Re: Getting Request and empty response returned - THub

#10 09-02-2009 08:48:26

Re: Getting Request and empty response returned - THub

#11 09-02-2009 08:53:05

Re: Getting Request and empty response returned - THub

#12 09-02-2009 08:59:56

Re: Getting Request and empty response returned - THub

#13 12-29-2009 18:23:46

Re: Getting Request and empty response returned - THub

#14 01-06-2010 14:13:35

Re: Getting Request and empty response returned - THub

#15 01-02-2011 23:16:39

Re: Getting Request and empty response returned - THub

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