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#1 07-27-2009 14:13:34

craigp
Member
From: Alaska
Registered: 01-12-2007
Posts: 65
Website

Is there any actual Customer Service at Kryptronic?

I can't get anyone to respond to my emails or PMs about $200 I paid for support service that was never done.  Someone should at least respond to my repeated polite, perfectly reasonable inquiries, don't you think?

Dave does a great job providing tech support here.  Now if only someone provided service to customers with other issues.  Nick? Anyone?  Don't agree?  THEN GET BACK TO ME and settle the issue. 

Craig Paulus
cpaulus@blackdogtactical.com

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#2 07-28-2009 16:07:27

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19858
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Re: Is there any actual Customer Service at Kryptronic?

Craig-

Contact the custom shop  or call our 1-800 number.  I'm not sure how long you waited, but if it was more than a couple of hours, I'd be surprised.

Nick Hendler

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#3 07-28-2009 17:11:14

craigp
Member
From: Alaska
Registered: 01-12-2007
Posts: 65
Website

Re: Is there any actual Customer Service at Kryptronic?

Actually my unanswered messages date back over several months, but thank you for addressing it.  I have forwarded the applicable information to Jeff.

Craig

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#4 07-31-2009 14:13:06

craigp
Member
From: Alaska
Registered: 01-12-2007
Posts: 65
Website

Re: Is there any actual Customer Service at Kryptronic?

Jeff contacted me and resolved this issue to my satisfaction.  I should be clear that my complaint was concerning communication, and did not intend any implication of dishonesty.

Thanks.
Craig P.

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