Kryptronic Software Support Forum

proofing · 07-21-2009 10:32:51

Hi,

I followed instructions for upgrading from v6 to v7.

Now I have a website that doesn't work and I have had to stop publishing my site for over a day.

After upgrade and importer about the only thing that does work for me is the fact that I can see my products in the database.

My skins just don't work, I have now defaulted it to using your default skin which isn't what I want and have no idea how to recreate the skin from scratch as I don't seem to have any permissions over any of the folders that Clickcart 7 has made on my server.

My email skins come to me as a blank box with no information, my paypal now displays in dollars instead of pounds, when I did have it working to a fashion when I clicked on shopping cart it took me somewhere completely different. All of my custom delivery prices didn;t update so am guessing will have to recreate all of them.

So far extremely unhappy about this and can't even delete the bloody thing off my server as it says I don't have rights to do so.

If you can give me any guidance with any of these issues then I would be very happy, if not can you please delete all of the folders off of my server so I can restart building my site back in version 6.

Dave · 07-21-2009 10:39:33

The instructions for migrating from 6 to 7 quite clearly state that version 7 should be installed in a SEPARATE directory from where version 6 is. You should not have touched or changed anything with version 6 when installing version 7 to do the migration.

That said, not being able to update or changes things is a permissions problem that you should be able to resolve with your FTP client or, failing that, by contacting your provider. Nobody here can do anything with your server.

proofing · 07-21-2009 10:46:59

I did install originally is SEPARATE folders, only to find that my website no longer looked or behaved anything like it used to.

And the only folders I am unable to change to 777 or delete are the folders that the upgrade made.

Ok, now going to go back and reinstall version 6 again (for the second time), then try a new upgrade.

If this doesn't work then I really would like a refund, the only reason I wanted the upgrade was for the sage export and UK VAT. Quite willing to go back and manually transfer this data.

Dave · 07-21-2009 10:56:36

After you install version 7 the allows you select exactly what parts of your version 6 installation you would like to copy to the version 7 installation. Once that's done you'll want to test the version 7 installation completely then pick a time to make the switch to version 7 by moving it's installation in place of the version 6 installation. Running the importer again right before you do that will ensure that you have the latest data from your version 6 installation.

proofing · 07-21-2009 11:02:55

Well I don't know how I am going to move it as I have absolutely no permissions on any of the folders inside the private and public folders that the installation created.

Ok, going back to install version 6 if it lets me.

Dave · 07-21-2009 11:12:11

You need to ask your provider to correct the ownership problem with things. They would have/should have been created as the web server process user which you should certainly be able to manipulate.

proofing · 07-21-2009 11:18:10

Hi,

Just gone back to version 6, all looks ok.

Now created a new public and private folder 777, uploaded the files and started the install.

Now given this message

'The central server did not approve the request submitted. The server replied with this message: An error was encountered: The application URL used to submit this request does not match the application URL on record for the license key submitted. The application URL on record appears to be currently active. Please contact Kryptronic at kryptronic.com to resolve this issue.'

Is this something you need to sort, or is it something I am doing wrong?

Dave · 07-21-2009 11:47:51

If you're installing version 7 make sure you are using the new key for version 7. If you've chosen a new place to install version 7 please e-mail me your version 7 license key, the URL where you first tried to install it and the new URL where you're putting it now and I'll sort the central server for you.

proofing · 07-21-2009 13:26:12

Thanks for your help.

It went like a dream this time. You may want to delete my post as not to worry other people about the upgrade.

For anyone that is worried about the upgrade, it was me that was the problem, NOT THE SOFTWARE (you probably all guessed that anyway:)

webmaster · 07-21-2009 13:37:43

Changed the title on this one. 'Completely wrecked my site' does not seem to accurately reflect the fact that it worked fine.

polarize · 08-03-2009 01:56:27

After you install version 7 the version 6 to version 7 importer allows you select exactly what parts of your version 6 installation you would like to copy to the version 7 installation. Once that's done you'll want to test the version 7 installation completely then pick a time to make the switch to version 7

Can you clarify steps to moving the installation in place of version 6 installation? Also, Does the importer overwrite existing information, add to it, or duplicate data already there, or should we dump the database first? Also, I've noticed when clicking on categories and products it seems to be taking me to urls in the version 6 frontend from what i can tell. It is very confusing since the skin changes at that point as well. Please clarify... thanks

dh783 · 08-03-2009 08:13:09

My install goes like this, directory names don't matter these are just mine so my ccp6 code is at

public_directory: server_path/documents/dhmc6
private_directory: server_path/cgi-executables/dhmc6

I installed ccp7

public_directory: server_path/documentes/dhmc6/dhmc7
private_directory: server_path/cgi-executables/dhmc7

after I have made my changes to ccp7 and it's ready to go live I will move it to my webservers documents directory

public_directory: server_path/documents/dhmc7

since I will be seting it up in a different directory name than my ccp6 code I will have to correct my webserver's base url path (which is set at this moment to site_url/dhmc6), once this is done I will then re-run the installer to correct the url paths that are in ccp7s config file. I could aslo just rename the dhmc6 directory, move ccp7 into the documents directory and rename it to dhmc6 and run the installer to correct the paths either way is fine.

John

polarize · 08-03-2009 10:20:19

John,

What I have right now is CCP6 installed to run from my public_html directory and khxc-private in the root. CCP7 is currently installed in a folder in public_html called SV7 ( /public_html/SV7 ) and the private folder in the root at /core7-private. Now the CCP6 installation public is in amongst other static pages and folders that aren't connected to CCP6. Would we move everything CCP6 related in the public folder out and move the CCP7 public contents in the SV7 folder to the public_html folder and then run the installer to redirect the url paths to that location and the core path to the core7-private folder?

Thanks, Clint

Dave · 08-03-2009 10:27:10

polarize wrote:
Would we move everything CCP6 related in the public folder out and move the CCP7 public contents in the SV7 folder to the public_html folder and then run the installer to redirect the url paths to that location and the core path to the core7-private folder?

Yes, that's it exactly. And to keep your V6 installation just in case you could move all of it's files into a directory named, perhaps, SV6 or something. If you have SEO enabled don't forget to also update your .htaccess file.

polarize · 08-03-2009 11:26:36

Dave,

Thank you for your response. I will do it that way once everything works well. I am still having trouble beyond the splash page in that when I click on a category it switches skins to the CCP6 installation even with the CCP7 url structure so I can not treat the CCP7 installation as independent to do the testing and tweaking.... any suggestions?

Thanks, Clint

Dave · 08-03-2009 11:28:01

Quite possible your current .htaccess file, if you have one, is causing that. I've seen it happen to a couple of people already.

polarize · 08-03-2009 12:27:15

Dave,

Thanks for your response to my PM. I posted this here to benefit others who ran into the same issue....

Example .htaccess file:
-------------------------------------------------------------------------------------------------------------------------------
Options +FollowSymLinks
RewriteEngine on

RewriteRule ^ccp0-catshow/Category\.html$ http://www.mydomain.com/Product-Category/ [L,R=permanent]
[L,R=permanent]

RewriteRule ^Bulk-Vending-Machines/$ /ccp0-catshow/Product-category.html

-------------------------------------------------------------------------------------------------------------------------------

Probably the last (in bold), catch all, line would be my guess. Turn off SEO in V7 which should preclude htaccess from coming into place.

Dave Martin
Kryptronic Software Development

Thanks Dave! I turned off the SEO Status in and that took care of the issue.

I appreciate your help sir!

Clint

Kryptronic Software Support Forum

#1 07-21-2009 10:32:51

Upgrade completely worked fine

#2 07-21-2009 10:39:33

Re: Upgrade completely worked fine

#3 07-21-2009 10:46:59

Re: Upgrade completely worked fine

#4 07-21-2009 10:56:36

Re: Upgrade completely worked fine

#5 07-21-2009 11:02:55

Re: Upgrade completely worked fine

#6 07-21-2009 11:12:11

Re: Upgrade completely worked fine

#7 07-21-2009 11:18:10

Re: Upgrade completely worked fine

#8 07-21-2009 11:47:51

Re: Upgrade completely worked fine

#9 07-21-2009 13:26:12

Re: Upgrade completely worked fine

#10 07-21-2009 13:37:43

Re: Upgrade completely worked fine

#11 08-03-2009 01:56:27

Re: Upgrade completely worked fine

#12 08-03-2009 08:13:09

Re: Upgrade completely worked fine

#13 08-03-2009 10:20:19

Re: Upgrade completely worked fine

#14 08-03-2009 10:27:10

Re: Upgrade completely worked fine

polarize wrote:

#15 08-03-2009 11:26:36

Re: Upgrade completely worked fine

#16 08-03-2009 11:28:01

Re: Upgrade completely worked fine

#17 08-03-2009 12:27:15

Re: Upgrade completely worked fine

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