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#2 07-15-2009 07:26:29
Re: Upgrade
Yes, that is the best path to upgrade. We've updated the Software Wiki and published two new articles for ClickCartPro 7 concerning upgrading:
Upgrading from 5.x: http://wiki.kryptronic.com/CCP7UpgradingFrom5X
Upgrading from 6: http://wiki.kryptronic.com/CCP7UpgradingFrom6
Nick Hendler
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#3 07-18-2009 12:01:48
- rocketcity
- Member
- Registered: 09-01-2008
- Posts: 25
Re: Upgrade
Trying to complete the installation of Version 7 been at this point since yesterday afternoon
Step 7 of 13: Core Installation
The central server did not approve the request submitted. The server replied with this message: An error was encountered while processing your request. The Kryptronic Central Server administrator has been notified. Please try again later.
Installation of the system component is required. The system component is installed by contacting the central server with your registration information and if a valid response is received, the system component is downloaded and installed.
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#4 07-18-2009 12:09:01
- Dave
- Member
- Registered: 07-05-2003
- Posts: 11233
Re: Upgrade
I've already asked Nick about your situation but you've revealed something in your post that may answer the question. You appear to be using the version 7 installer but your license is for version 6. Did you purchase an upgrade to version 7 or are you trying to install version 6?
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#5 07-18-2009 12:11:42
- rocketcity
- Member
- Registered: 09-01-2008
- Posts: 25
Re: Upgrade
I purchased a new license upgrade for #7 yesterday $129
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#6 07-18-2009 13:19:43
- Dave
- Member
- Registered: 07-05-2003
- Posts: 11233
Re: Upgrade
Did you download the installer for version 7? It's very different than the one for version 6. If you have the proper installer please send me, via e-mail, your order number for the upgrade.
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#8 07-18-2009 13:54:52
- Dave
- Member
- Registered: 07-05-2003
- Posts: 11233
Re: Upgrade
Make sure that a) you are using the V7 installer and b) that you are using your new V7 license key which was received in your order confirmation note.
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#9 07-18-2009 14:08:25
- rocketcity
- Member
- Registered: 09-01-2008
- Posts: 25
Re: Upgrade
Dave,
I think the license key I used was the old one at the bottom of the order and not on the download email.. How do I change that on the installer. It just seems to bypass it
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#10 07-18-2009 14:28:05
- Dave
- Member
- Registered: 07-05-2003
- Posts: 11233
Re: Upgrade
You want to install version 7 as a fresh installation then use the V6 to V7 importer to move data from your V6 installation over to the V7 installation. You should be starting clean with your V7 installation.
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#11 07-18-2009 14:38:10
- rocketcity
- Member
- Registered: 09-01-2008
- Posts: 25
Re: Upgrade
That was the problem - wrong license entered
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