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#1 03-15-2009 21:23:01

Registered: 10-06-2008
Posts: 3

500 Error when downloading digital products

Hi everyone,

Could you please help on a strange problem happening in my ccp cart ?

Only downloadable products are sold in the cart.

I double checked all the settings and made some tests :

1/ Fake order on ccp
2/ Download link received with path to download, login, password
3/ Once the link clicked, I'm ask to enter my login and password (so all is good for now)

and 4/ Internal Server Error

The whole link in firefox is ok, all files were uploaded in the right format, paths are corrects, folders and files permissions too... i don't understand !

On FTP, I can see that the item has been generated for download in /media/downloads. Nothing in the data/temp directory mainwhile but I dont think it's a problem ?

I'm at OVH.

Could you help to solve this problem ?

Thanks !!



#2 03-17-2009 12:58:43

From: Florida
Registered: 05-02-2005
Posts: 947

Re: 500 Error when downloading digital products

In order to investigate this properly, the investigating person will need a link to your site and to a free product or they will need a discount code for the value of a prodduct so the test transaction can be processed without a cost to the investigating person and they will need ftp access to verify the files that are being attempted to be downloaded.

Latest CCP 7 XMods Available:



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