Kryptronic Software Support Forum

Is that the exact message you are getting?  The installer shouldn't be outputting anything that "brief".

As I said in my reply, if the directory and file permissions are set to 777 try changing them th 755.  That message is coming from your provider not the installer.  Some hosts try to be helpful and will prevent things from being executed if the permissions are set to 777.

Hi andy, dave

i had this problem yesterday,  i set all file permissions to 755 as heart state that 777 is root permission only, i have now got the installer to run but i only get as far as step 3 pear installation themn i get this message 


Script Execution Error
load_pear(khxc/PEAR.php) [function.load-pear]: failed to open stream: No such file or directory
File: /installer.php Line: 7188 Error Number: 2

have just noticed that pear.php is in khxc-private directory,    the above statement appears to be saying in the khxc dir  (may be wrong)  khxc/pear.php ??????


i have 3 installs on heart but all were copied over from backups and the installer re run , i do nort want to have to do this everytime  , has the uk installer been altered in any way , this is now causing major problems and we neeed to sort it quickly any help would be appreciated.

we have two more installs of carts to do after this one

thanks in advance

Last edited by picstart (08-13-2008 02:31:29)

hi dave,
the pear directory is there and there are four directories in there including install all dirs have 777 settings on them, there is also a temp dir in khxc private dir

should they be set to 755 as heart states?


i have tried to run the installer again and it now says the following

Script Execution Error
load_pear(khxc/PEAR.php) [function.load-pear]: failed to open stream: No such file or directory
File: /installer.php Line: 7188 Error Number: 2

Last edited by picstart (08-13-2008 06:42:54)

Hi Dave,
rest all dirs to 755,

had to delete all previously installed files as installer script would not run, progressed through installer till same point and got same error

getting frustrated now please help

also checked permissions all dirs in private dir set to 777 ( must be by installer not me ) can this be changed

Hi Dave ,
done the changes to the installer file and i still get the same error


all the dirs are now showing 755 and i still get exactly the same error


Script Execution Error
load_pear(khxc/PEAR.php) [function.load-pear]: failed to open stream: No such file or directory
File: /installer.php Line: 7188 Error Number: 2

details sent (email)

sorted ,

many thanks to Dave

Hi Litemaster,
some of the problems i had were all related to permissions errors , the rest were a misundertstanding of the installer and how it runs,

I found out from heart that the permision 777 cannot be used (it will be ignored as it is root level only) so they advised that i set any 777's to 755 (directorys)

you have to modify installer.php directly after this line

$main_path_force   = '';

and change the permissions from 777 to 755 for the three lines.

make sure there is no config.php installed already on the site where the install is going.

Dave also said that the install files all must be in the directory where you want the files to be installed.  (which is one of the things that caused one of my problems)

also i made the silly msitake of leaving part of a file path off , which caused my final problem of the admion working but not the front end (dont ask me why)

dont know whether this helps.

regards Picstart