Kryptronic Software Support Forum

I got an email from another customer on this today too. They are having the same problem. I talked to Nick at Kryptronic and he is going to trouble shoot this for us tomorrow morning. Will keep you posted with any updates from him. Likely it has to do with the USPS messing with the V2 rate interface.

Nick says that my account at USPS is not authorized, I'm on hold with them now but that doesn't explain why it is happening to you guys too. I encourage you to call Nick and let him know if this is till broken for you. Hopefully USPS will pick up my call soon.

I did some research and found that the USPS change on 11/18/2007 effected other shopping cart software providers. On a forum at wwwoscommerce.com dated 11/19/2007 the site admin posted in regards to an oscommerce patch,

"...the key's for all shipping methods have been capitalized so that they will be compatible with the change USPS apparently made to the values returned by their API around 11-18-2007. I don't know at this time if this is a permanent change they made so make a backup of your files before changing anything."

So the problem seems to be the 'Keys' in CCP5.1 need to be changed to capital letters so they match the values returned by the USPS.

Can somone confirm the above capitalization problem and further assist in directing me to the location in CCP where the capitalization changes can be made?

JC
Atari2600.com

I got it working.

Go to ste_ship.pl  and find this:

@service_names = ('PRIORITY','EXPRESS','FIRST CLASS','MEDIA','PARCEL');

$service_names{'PRIORITY'} = "USPS Priority Mail";
$service_names{'EXPRESS'} = "USPS Express Mail";
$service_names{'FIRST CLASS'} = "USPS First Class Mail";
$service_names{'MEDIA'} = "USPS Media Mail";
$service_names{'PARCEL'} = "USPS Parcel Post";

When you first get there, only the first letter of each service is capitalized.  Changed all to all caps like I have above and you should be good.  Works for me...

Thanks VERY MUCH Atari2600 for figuring out what I had to look for.  You're the best!

Hear, hear and I'll drink to that!
Tina

I am looking for a fix for this for CCP6... if anyone has any insight, I'd love to hear it!

ste_ship.pl is a PERL file which can only be accessed via FTP.  It is located in one of two possible places, depending on your directory setup on your server:

cgi-bin/ccp51/library/modules/

OR

ccp51/cgi-bin/library/modules/

You should always make a full site backup before changing any of the core PERL files.  PERL files should be transfered in ASCII mode (see your FTP program documentation) and they should be edited with a plain text editor, such as Notepad.  If you are not comfortable with FTP or editing core files, you might wish to put in a support ticket with Kryptronic and let them make the change for you.

Sorry to be reviving this old thread, but I never got a reply to my last inquiry.

Just to repeat, I implemented the changes, and the USPS shipping works, but now 1st Class Mail no longer shows up as a shipping option. This can discourage some of my clients to make purchases, because there is no longer a cheaper shipping option available.

I was wondering if anyone else noticed this problem and if there was a solution?

As always, thank you in advance...

Can't speak to FedEx, but UPS Online Tools has been working fine for a quite a while without any recent changes.  Could the problem with FedEx and UPS have something to do with your multiple-shipper mod and how it is relating to what's going on with USPS?  That mod is non-standard, of course, so would be tough to diagnose from here, but certainly should be in the list of suspects.

Can you temporarily tweak the mod to remove the USPS rates so we can try to isolate the issue?

Ok another update...

UPSWEBAPI and USPS does not use the non-standard Perl modules that FEDEX and UPSTOOLS require.  This is why the 2 work OK and return rates.  It appears that in a recent Perl upgrade, or server update of some sort the previously installed perl modules that are required for CCP 5.1 to run have been deleted from my server by the host.
I have contacted the host to re-install the CCP required Perl modules, and I am hoping that will do the trick.
I will let you know, when I hear back from my hosting company.

It may be related, or the host could have just cleaned up or moved servers.  I noticed that their is not nearly as many Perl Modules listed that used to be available on my account.