Kryptronic Software Support Forum

magwa wrote:

If people are posting messages that contain negative views that is because they feel negative about something.
Good business practice would be to examine those reasons and act in a constructive manner to address them rather than express disappointment that negative views are expressed.

There is no doubt that CCP lacks good user manuals, this is clear from the sheer volume of messages on the subject and the mountain of requests for assistance on tasks that should be covered in user documantation. Why this is not recognised and remedied by the owners and coders at CCP is a question only they can answer.

As for "Checkout Without Account", it was promised but hasn't been delivered.
There is no justification for this and attempts to sidetrack the non-delivery with statements such as "do not make any business decisions or plans based on what an update may or may not contain" is a stance of monumental arrogance and short-sightedness.

I personally have not decided whether CCP is a worthwhile product or not.
It has many attractive features and appears to be a robust and efficient cart.

But, there are several worrying aspects to the way this business is run and that is holdong up my final review.

I never publish a damning report before first allowing every opportunity for a company to show it's best side and I'm willing to wait a little longer before making my final appraisal.

As final thought for this posting........  It doesn't take a genius to work out that offering a couple of thousand dollars for someone to produce a set of comprehensive operational manuals would see a queue of applicants for the job, and if CCP is a successful and stable operation that sum of money should not be a problem.

Hear!! Hear!!
To listen and learn is an asset which will prove its worth.
I, has many others would like CCP6 to succeed, but the niggly things need addressing, and been!! Shot down the other night, to find I have a fetcher that I did not know I had due to the way it was presented to me in a update, make me not want to help the developers improve this software with our valued comments.
But enough said, or I may get barred.
The Great Granddad Twice Lewis

Hi

I would fully agree with the written manual, but the online manual and video tutorials cover most of the CCP6 functionality.
http://wiki.kryptronic.com/CategoryCategory
http://www.clickcartpro.co.uk/gbu0-disp … rials.html

If you want any thing added to these please let us know.

Yes Thats better,
It would help if like someone has already mentioned before if on your wilki you can have some type of flow diagrams.
ie.
1) for setting up the cart with Cat / Products- add ons
1) for payment and shipping
1) for modifing skins - buttons
then
1) for Admin order proccessing shipping
1) For completing and organising other
Then If the flow diagrams link you to the parts of the wilki you required with the help pages, you would then greatly improve the CCP 6 worth.And Make a lot of programers smile
lewis
PS.
By the way howard did you get my PM last we and did you see my question about your batch mod and the extra page

Hello everyone.  I am pleased to announce the pending update referenced in this forum thread will be released on Tuesday, 10/02/2007.  I am currently almost finished with a complete regression test of the system and formulating update instructions.

A news article will be posted to the central server when the update is ready and will be available to read in your management interfaces when issued.  The news article will contain instructions on how to apply the update.  A full list of items included in the update will be posted in the news article.

I appreciate all of the comments posted in this thread concerning the update and the state of the software and Kryptronic in general.  We have taken proactive steps recently in order to alleviate and offset the current workload on others.  In the past six weeks:

James Rath has been appointed Kryptronic's project manager for specialized client projects and to handle the management of custom support tickets and jobs.  James has been doing a fantastic job and has also coordinated the development and release of an offline processing desktop widget for CCP users to quickly decrypt card information for processing.  Please stay tuned for more info on that.  James can be contacted directly at james@kryptronic.com.

Dave Martin has been appointed Kryptronic's software installer, basic support contact and is also developing modules for CCP6.  Dave is currently working on data importers for various carts, a Google sitemaps module, a product feed engine exporter (Shopzilla, Nextag, Google Base, etc.) and various other HOT module items.  We expect a large number of modules programmed by Dave to be released in October.  Dave can be contacted directly at dave@kryptronic.com.

We are currently working on a enhanced user manual and on some other software concepts for the Hybrid X Core. 

We are committed to making ClickCartPro and all Kryptronic software the best it can be.  As can be seen by the length of development for the current update - we will not release code until it is ready - no matter how badly the client base wants it.  It is our #1 goal to deliver a secure, stable platform.  We will not compromise either security or stability in an effort to release software quickly or in an incomplete or buggy manner - like so many other companies we compete with.

I am very happy with the way the update turned out.  All of the items promised for this update have been implemented along with a number of other features and enhancements that have been requested by our client base or identified by Kryptronic since the last update.  A full list will be published in the news article.  This will be my last message until I post the release notice.  I would appreciate if users could keep their feedback to a minimum until such time.

Thanks, and here is a teaser screenshot of the new management interface:

https://central.kryptronic.com/public/s … /newmi.png

A lot of time was spent on reorganizing the management interface to provide a more graphically intense design and better navigation.  The new MI locks you into an application or the Hybrid X Core and does not jump back and forth between the two.  A full application selector menu was added to handle jumps between apps and the core.  Breadcrumb navigation was enhanced.  The new MI also defaults you into your default application (in most cases ClickCartPro) and provides a single level of flyout menus (instead of 3) with the entire main menu for the app exposed in the navigation pane.  It is a big improvement on the current version and I'm sure everyone will find it easier to use and navigate.

Hello Nick

You have taken an excellent step towards better management of CCP by assigning more staff.

I think , we have to see how CCP moves on from here on onwards.

Ill keep my eye on CCP : )

Thanks for the update

I am really interested in an RSS feed output. An RSS feed could be plugged into all sorts of things to create links.

Greg

Look for the update late tommorow afternoon (Tuesday).
It will not be ready first thing in the morning.

Regards,
James R.

Last edited by redmanstudios (10-01-2007 18:07:06)

For those of us who haven't yet purchased CCP, where do we read about the upgrades?

And are the upgrades included in the application if purchased now?

Thanks for your time. I look forward to working with this software.

qmstores-  The modules Dave is working on will be extensions to the program and will be for sale (not free).

greg_oz- An RSS feed is on Dave's list.

thinkmarsh- A news feed will be pushed down to your management interface (what you login to in order to manage your store - in Server News)

GoBrushless.com- You've got that - plus inline documentation in the actual program.  Jeff is working on combining the two and documenting use cases.  I can do without the smart a** comments, though - they're getting old.

clearwat2- Updates are released for free and published in news articles in the software management interface as well as here on the forum.  This is a free update we're discussing that everyone will have immediate access to.

magwa- This update will be posted by 11:00 PM Eastern Time (US/New York).  I'm getting the central server ready to deliver it currently.

I am publishing the update right now.  It may be 11:00 PM PST (Pacific) before it's ready to install.  I apologize for the delay.

webmaster wrote:

GoBrushless.com- You've got that - plus inline documentation in the actual program.  Jeff is working on combining the two and documenting use cases.  I can do without the smart a** comments, though - they're getting old.

Oh c'mon Nick you need thicker skin than that.  Plus the documentation that exists is 90% how to integrate every possible CC processor.  There's very little substance to it which is why most users considers CCP to be a DEVELOPER'S cart - not something a newb can pick up and run with without having to come to this forum and beg for help.

I also repeatedly make the "smart@ss" comments because to date they've been ignored.  Ever heard the phrase "squeaky wheel gets the grease"?  Don't take it personally.  I just jump at the opportunity to get a stab in here and there.

FYI:  I just ran the update on our site.  Budget between 10-20 minutes to complete it.