Kryptronic Software Support Forum

Hello

It was due to this reason I was discouraged from buying CCP. The developer is extremely slow in updating. I am moving to a another Shopping Cart.

Dave,

Are you aware how arrogant and condecending you sounded in your last posts?

I wonder if the attitude that you projected in your last comments represent the views and attitude of your company?

As a business owner myself, if I ever talked to my customers that way I would be out-of-business very quickly. I guess it's fortunate that you have a captive audience who can't easily drop your product and move on to friendler ground.

BTW. If you don't have a release schedule then please ask Nick to not advertize that you are 2 weeks from a release.

Regards,
Mike

Dave wrote:

There wasn't, and still isn't, any "release schedule".  Nick used to post estimates and ended up being crucified when those estimates changed.  When the update is ready it will be released.

And as Nick has said dozens of times, if not more, do not make any business decisions or plans based on what an update may or may not contain.  You can't know for certain what is in an update until it's released.

Hi Dave,

Here is a post from Nick:

webmaster
08-18-2007 12:30:40

webmaster wrote:

Update on the update:  I expect to have everything completed and published within the next two weeks.  I am working very hard to get this update out prior to the end of the month so it can be applied by our users in time for the holiday rush.  There are many more items than those listed that are to be included in the update.

No, I will not provide a list.  Think of anything extra as an early Christmas present to you from Kryptronic

Going deeper, when CCP6 was ready to be released Nick posted a long list of what was to come. One thing I have on my CCP5 which I MUST have was on the list (batch process orders), so I was thrilled. When I got the cart, I found out that this was not included in it. I can appreciate and agree with "don't base your business on upcoming releases", personally I am waiting for the original promise before CCP6 come out. So, yes, in a sense, I am forced to base my business on releases that will have to make up what was promised and under delivered.   

This board is set up so that we can grow and learn together (respectfully), just like life, it will not always be "peachy" (peachy=glowing" reviews and comments). Let us keep the tone positive and productive so that we can achieve what we all are here for. Keeping our customers happy by providing a functional cart, bringing home the bacon and go on with life.

Thanks everyone,
K

The solution for Nick isn't to stop making promises or guesses when the release is ready, how about he stop adding to the release so that it's not 4 months of waiting for it?  This release was PRIMARILY to remove account creation.  That's what he said MONTHS ago after he announced he found a solution that won't remove too much security (when too many complaints caused that decision).  He says "there are many more items that those listed to be included".  I don't care what else he is adding, I wanted the account creation update and it's been months of patiently waiting.

For most, moving to another cart is not an option, but buying future versions or recommending/not recommending the cart to colleagues is definitely an option.

"I don't want excuses, I want results!"

I purchased CCP solely on the assurance from Nick 10 days ago that checkout without an account would be available.
He said "We're releasing an update next week that includes a checkout as a guest option."

Where is it?

Fazman, your PERSONAL experience is irrelevant to whether create an account feature will affect our sites.  My typical customer does not return or plan to return because it's a one-time gift purchase.  My typical customer doesn't care about tracking info.  I do have repeat customers but I have 6 years of customer history to know my return/repeat rate is low and a create an account feature is one more BARRIER in front of the customer before completing the purchase.

Imagine a 40 page checkout process, where page one asks for first name, page two asks for last name, page three asks for street number, page four asks for street name...someone might say the lengthy process will help the customer avoid making data entry mistakes, while we all know the customer would stop after page 4 or 5 and find another site to buy from.

this wasn't an existing feature we're all whining about, it was new in ccp6 and unannounced until released in January, then we were led to believe it was mostly like going to be fixed in the first update, and then we're surprised again in April or May that it didn't get into the update...then we were told in June or July the next update would fix it but this update won't take as long because it's a smaller update...then we were told Aug 18 it would be released within two weeks - it's been four weeks.

Ok understandable that you guys are seeing this as a problem. My point of view has only come from going from the older version to this newer one and finding that sales have increased. Orders have been completed more often and my customers have found the cart easier to use.

Being that my products are adult related, you would think the user account option would annoy them, but it hasnt seen this happen at all.

I guess when the next update does come out with the option to not create a user account, I will give it a try and see if it means an increase in sales or not. But at this stage I am quite happy with the way ccp6 works.

There is always going to be a couple of little issues that will need sorting from time to time, thats the way with all programs. If this wasnt the case then operating systems would never need to be updated and programmers would be without a job once they wrote their programs.

I am looking into 2 carts.

Viart .com

Jshop.co.uk

Both of them support "Checkout Without Account"

They are both pretty easy to use and are packed with features. Very carts, i'll go geared more towards Viart due to its ease of use and price

Last edited by AjnabiZ (09-22-2007 18:46:23)

Unfortunately I also must express my disappointment with CCP6 and some of the moderator responses in this forum. I decided to buy the cart as it looked very stable, but the shop that it has been used for has in fact taken nearly 3 months to build as the whole system is broken up into random places. There was no useful documentation to point out where to modify code and I have had to make changes to the core code to get certain elements to work.

It is tough developing a cart from scratch and I commend Nick on doing so, it's just to charge for it with 1 man supporting, doesn't work. The feature list and the security of the system is great, but when Magento is out of Beta next year, I think it will hard for carts like CCP6 to keep going, as there just isn't the support. Really the system needed to be built with Nick and more developers coding and building architecture, a team of ideas testers, an interface designer, usability testing and a large bunch of beta testers... as well as using a simple templating system.

The attitude of the moderators is often "Well bad luck, it's not our fault you bought the software". If any company speaks to it's customers like this it's very likely to lose them pretty quickly too. If you're going to hang a professional price tag around the product, you should be offering a professional support service too. Sorry, but that's how I feel I have been treated.

I do wish CCP6 luck as I wouldn't want anyone to be put out of business, but I will also not be recommending the system to anybody. It's not good enough to be considered a professional product. Take a look at great software like SlideShowPro - $25 per license - millions of users. For £100 more than this software, I bought Logic Pro Studio 8...

Hi

I’m very disappointed with the negative views, we spend a lot of time supporting customers via this forum and working on enhancing the CCP6 features in conjunction with Kryptronic.

We have been working with our customers since 1999 to improve the software features and usability of CCP.

Most of our new customers are from recommendations form our happy customers.

And for all you UK customer complaining about the customer account required at the checkout, CCP6-UK allows you to set-up the cart to automatically create the customer account for the user (to your customers it looks like checkout without account).

"Well bad luck, it's not our fault you bought the software"

I don't buy it.

I can't relate to the negative views posted here.  My support experience has been superb from Kryptronic and the community.  I also don't based my business on updates or software releases dates but on functionality of a product. I think is great the there's an open channel of communication between the developers and the community.   

I think is rude to post pricing and descriptions of other shopping carts. These forums are meant for and only CCP.

- Carlos

A forum is supposed to be for help doing things that might be difficult or unexpected, not things that should be easy if it had been properly documented.  We have enough trouble FINDING things, let alone changing them.  Some of the beta testers (who provide a ton of valuable help on here - thanks!) should create a visual 'map' of the structure of the cart (like a flowchart).  I bet this would reduce alot of forum posts.  I don't know how many times I was looking for something, assuming it was under the cart 'area' then find out it's under the 'khxc core' area...why it would be a part of the core and not the cart is never explained.