Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#26 05-22-2007 01:46:20

wyattea
Member
Registered: 01-07-2006
Posts: 1650

Re: Update Issued: KRYPT05212007A - Important Info

Yup, I saw your last post on how to get recipient information first - that'll satisfy my conversion concerns.  I also realize I'm probably in the minority when it comes to merchants who are selling gifts (that are 99% of the time shipping to a recipient and not the purchaser) so getting the 'shipping address (or recipient address as I call it)' isn't an issue for everyone else but that fix definitely in a small way 'commits' them to the order - hopefully enough smile

Thanks!

Offline

 

#27 05-22-2007 03:33:17

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Update Issued: KRYPT05212007A - Important Info

webmaster wrote:

Slight problem encountered at step 9 after updating the PEAR code in an earlier step.  The SMTP configuration that worked originally is now failing with the following error: An error was encountered while sending the mail message over the Mail connection. Error Information: authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.0 Error: authentication failed: another step is needed in authentication)]

You may want to try sendmail for the time being.  I will check into this issue.  The PEAR Mail and Mail_mime modules were updated in this update and there may be an issue with one of them - but I am not ruling out a server side issue here.

Didn't help.  This is my development installation on my local machine and even with sendmail.exe in /usr/sbin the installer isn't happy with it.  AFAIK my server hasn't been changed since the last instance of KHXC was installed.  I created an e-mail account specifically for KHXC for testing and it is giving the same error.  If it would be of any help I can send or PM the specifics for testing.

Offline

 

#28 05-22-2007 09:49:42

Imacsoap
Member
Registered: 12-07-2005
Posts: 62

Re: Update Issued: KRYPT05212007A - Important Info

I have a question about the update and the "RECOMMENDED DATABASE UPDATES". What is this and where and how should this be applied?

Also, Where and how do I do this??

"The following database updates should be run via the Raw Database Admin 'Submit a Raw SQL Statement' function in the Kryptronic Hybrid X Core.  These SQL statements should be run PRIOR TO RUNNING THE UPDATE."


Also, will this update ovewrite any changes I made to any page XHTML Includes??

I'm a designer and a lot of what I do is handle the front end. Please be patience with me, I see many here in the forum with more detail knowledge of how to install this update. If some one could help answer this question, I'd appreciate any assistance.

Offline

 

#29 05-22-2007 09:54:30

GlennMUK
Member
From: Dublin, Ireland
Registered: 03-26-2004
Posts: 155

Re: Update Issued: KRYPT05212007A - Important Info

Yes - I am also a little confused about the Database option bit. I understand that I need to update it here:

Kryptronic Hybrid X Core > Database: Connections, Backups and Raw Admin > Raw Database Admin

Do I run each statement individually? Or run it all as one big statement?

There is a line in it: ** Add values for the 'sortorder' column to the ccp0_country table.  **

Is this a statement?  Do I ignore this line?  Or what do I actually do with it?

Thanks
Glenn

Offline

 

#30 05-22-2007 09:56:07

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19951
Website

Re: Update Issued: KRYPT05212007A - Important Info

have a question about the update and the "RECOMMENDED DATABASE UPDATES". What is this and where and how should this be applied?
Also, Where and how do I do this??
"The following database updates should be run via the Raw Database Admin 'Submit a Raw SQL Statement' function in the Kryptronic Hybrid X Core.  These SQL statements should be run PRIOR TO RUNNING THE UPDATE."

This is done here:

Home > Kryptronic Hybrid X Core > Database: Connections, Backups and Raw Admin > Raw Database Admin

Use the 'SQL Statement: Submit a Raw SQL Statement' function to submit raw statement.

Also, will this update ovewrite any changes I made to any page XHTML Includes??

Yes.  It will overwrite all of those changes.  Nearly every include was modified in some form or another during this update.  Typically only a few includes are modified with a typical update, however this update was our large post-release update which changed large parts of the program.  You will find that most of the mods to includes you've implemented (if they were changes posted on this forum) were incorporated into the update.


Nick Hendler

Offline

 

#31 05-22-2007 09:57:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19951
Website

Re: Update Issued: KRYPT05212007A - Important Info

Didn't help.  This is my development installation on my local machine and even with sendmail.exe in /usr/sbin the installer isn't happy with it.  AFAIK my server hasn't been changed since the last instance of KHXC was installed.  I created an e-mail account specifically for KHXC for testing and it is giving the same error.  If it would be of any help I can send or PM the specifics for testing.

djm0219-

There may be a problem with the newer versions of PEAR Mail and Mail_mime.  Please email me offline (support@kryptronic.com) with your FTP login info, management interface login info and installer password as well as your SMTP auth info and I'll see what the problem is.  It may be that we need to patch the PEAR modules.


Nick Hendler

Offline

 

#32 05-22-2007 09:58:15

wyattea
Member
Registered: 01-07-2006
Posts: 1650

Re: Update Issued: KRYPT05212007A - Important Info

Nick, regarding your response to where the css updates go, what if I searched and didn't find the string?  I assume it has to be there and I'm in the wrong place (or do some of us not have it and some do?)

James...

Offline

 

#33 05-22-2007 10:00:25

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19951
Website

Re: Update Issued: KRYPT05212007A - Important Info

The 'khxc_ordersumm' change should be made for all skins.  Some skins may or may not reference the 'Wish List' line.  Look in the all.css file for your main skin and in the skin.php file for your Mail skin for the CSS changes.


Nick Hendler

Offline

 

#34 05-22-2007 10:03:38

GlennMUK
Member
From: Dublin, Ireland
Registered: 03-26-2004
Posts: 155

Re: Update Issued: KRYPT05212007A - Important Info

Yes - I am also a little confused about the Database option bit. I understand that I need to update it here:

Kryptronic Hybrid X Core > Database: Connections, Backups and Raw Admin > Raw Database Admin

Do I run each statement individually? Or run it all as one big statement?

There is a line in it: ** Add values for the 'sortorder' column to the ccp0_country table.  **

Is this a statement?  Do I ignore this line?  Or what do I actually do with it?

Thanks
Glenn

Offline

 

#35 05-22-2007 10:06:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19951
Website

Re: Update Issued: KRYPT05212007A - Important Info

They are all separate statements.  Concerning 'Add values for the 'sortorder' column to the ccp0_country table.' - that was my mistake - that was a note, not a statement.  I removed that from the list.  I apologize for the oversight.


Nick Hendler

Offline

 

#36 05-22-2007 17:46:28

JGB
Member
From: Holyoke, Massachusetts
Registered: 01-16-2004
Posts: 298

Re: Update Issued: KRYPT05212007A - Important Info

webmaster wrote:

The 'khxc_ordersumm' change should be made for all skins.  Some skins may or may not reference the 'Wish List' line.  Look in the all.css file for your main skin and in the skin.php file for your Mail skin for the CSS changes.

Nick, did you mean 'khxc_ordsumm'? All of these:

Code:

table.khxc_ordsumm {
     color: inherit;
     background-color: inherit;
     margin: 0px 0px 5px 0px;
     border-spacing: 3px;
     width: 100%;
     border-left: 1px solid #36586F;
     border-right: 1px solid #36586F;
     border-bottom: 1px solid #36586F;
     }

.khxc_ordsumm a {
     color: #3E6B8A;
     background-color: inherit;
     font-weight: bold;
     text-decoration: none;
     }

tr.khxc_ordsumm {
     color: inherit;
     background-color: inherit;
     padding: 5px;
     border: 1px solid #36586F;
     }

th.khxc_ordsumm {
     color: inherit;
     background-color: inherit;
     padding: 4px 3px 4px 3px;
     border-top: 1px solid #CDCDCD;
     border-left: 1px solid #CDCDCD;
     vertical-align: top;
     }

td.khxc_ordsumm {
     color: inherit;
     background-color: #F7F7F7;
     padding: 4px 3px 4px 3px;
     border-top: 1px solid #CDCDCD;
     border-left: 1px solid #CDCDCD;
     vertical-align: top;
     }

.khxc_ordsumm p {
     color: inherit;
     background-color: inherit;
     padding: 0px;
     margin: 0px 0px 5px 0px;
     }

.khxc_ordsumm a {
     color: #3E6B8A;
     background-color: inherit;
     }

.khxc_ordsumm a:hover {
     color: inherit;
     background-color: inherit;
     text-decoration: underline;
     }

.khxc_ordsummhead {
     color: #fff;
     background-color: #628AAB;
     padding: 2px 5px 2px 5px;
     margin: 0px;
     border: 1px solid #36586F;
     font-weight: bold;
     clear: both;
     }

.khxc_ordsummcenter {
     color: inherit;
     background-color: inherit;
     text-align: center;
     padding: 0px;
     margin: 0px 0px 10px 0px;
     border: 1px solid #36586F;
     }

.khxc_ordsummbig {
     color: inherit;
     background-color: inherit;
     font-weight: bold;
     font-size: 16px;
     }

.khxc_ordsummlink {
     color: inherit;
     background-color: #F7F7F7;
     padding: 0px 5px 0px 5px;
     margin: 10px 0px 10px 0px;
     border: 1px solid #36586F;
     }

.khxc_ordsummlink a {
     color: #3E6B8A;
     background-color: inherit;
     font-weight: normal;
     }

Offline

 

#37 05-22-2007 18:53:07

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Update Issued: KRYPT05212007A - Important Info

webmaster wrote:

There may be a problem with the newer versions of PEAR Mail and Mail_mime.  Please email me offline (support@kryptronic.com)

Information sent Nick.  Thanks.

Offline

 

#38 05-22-2007 20:50:34

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Update Issued: KRYPT05212007A - Important Info

4. Change references from 'ordersummary.php' to 'ordersummaryxhtml.php' in all order mail message includes.

Does this change refer to ordersummarytxt.php in the mail text?

John

Offline

 

#39 05-23-2007 08:39:45

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19951
Website

Re: Update Issued: KRYPT05212007A - Important Info

JGB-  Yes - all of those should have the string 'khxc_ordersumm' changed to 'khxc_regtable'.

dh783- No - only the XHTML mail code.  In that code only, change 'ordersummary.php' to 'ordersummaryxhtml.php'.


Nick Hendler

Offline

 

#40 05-23-2007 14:50:08

GoBrushless.com
Member
Registered: 06-29-2005
Posts: 431

Re: Update Issued: KRYPT05212007A - Important Info

Nick,

Thanks for the update... about to run it now (crossing my fingers and hoping for no surprises).

Now that the update is complete, how about writing a user's manual?  Please??

Offline

 

#41 05-23-2007 15:07:32

GoBrushless.com
Member
Registered: 06-29-2005
Posts: 431

Re: Update Issued: KRYPT05212007A - Important Info

Nick,

FYI

"Step 12 of 13:

(O)  No, do not resinstall/update application(s)."

I'd also like to ask that you add a copy of your logo file to https://kryptronic.com as on every screen i had to acknowledge the fact that the page "contained secure and unsecure items".

Last edited by GoBrushless.com (05-23-2007 15:20:20)

Offline

 

#42 05-23-2007 15:22:27

GoBrushless.com
Member
Registered: 06-29-2005
Posts: 431

Re: Update Issued: KRYPT05212007A - Important Info

Sigh... I followed the instructions exactly as written and I have all the stupid stock IT equipment added to my cats, prods, prod options, ....

WTF?

I followed them PRECISELY as they were written - even doublechecked everything after seeing all the problems others were having.

Awesome... looks like my custom "Photo not available" image file was overwritten as well (note there was no prompt or mention of this in the post).

Forgive my irritation, but its friggin irritating when you spent WEEKS setting up your cart just to see more work created by an update that was intended to fix certain things.  It was expected that the update would overwrite SOME parts (but that those parts would be well documented AHEAD of the update), but waiting for the update that was supposed to be released months ago (your words, not mine) clearly wasn't an option as here we are nearly in June.

Another edit:  seems the lightbox mod is a bit retarded.  The "shadow" now only covers all but about 10px margin along the right side of my page.  I'm using a ZipSkin and this worked just fine prior to the update.  Even the Flash fix which I researched, implemented, and posted the fix for on this forum.

Nick, maybe you can mod the software so that all the "default" products, cats, options, etc IDs start with "khxc_" so cleaning up this sorta mess can be easily done with a few sql lines...

Last edited by GoBrushless.com (05-23-2007 15:35:32)

Offline

 

#43 05-23-2007 17:30:11

sppars
Member
Registered: 01-25-2006
Posts: 301

Re: Update Issued: KRYPT05212007A - Important Info

I've ran the installer and I have two issues (which I have an inkling are related):

1. In the back end, I can't manage any online store products.  I can see the products under "Manage Online Store Products" but I can't update or clone anything.  If I click anyone of those or "Insert" I get , "There was a processing problem encountered while processing your request. Please try again later."

2. In the front end, none of the products have the "add to cart."

I didn't make any changes, just ran the recommended database updates prior to running the update and then ran the update, without any problems.  I re-ran the update and still the same thing happened.

Any ideas?

Offline

 

#44 05-23-2007 19:18:50

Quizno
Member
Registered: 06-02-2003
Posts: 447

Re: Update Issued: KRYPT05212007A - Important Info

sppars,

Your problem sounds very similar to the one I had.  Check your installer.php file and make sure it's not from January.  You should be using the updated installer file.

Offline

 

#45 05-23-2007 19:25:55

Quizno
Member
Registered: 06-02-2003
Posts: 447

Re: Update Issued: KRYPT05212007A - Important Info

I have all the stupid stock IT equipment added to my cats, prods, prod options, ....

Nick,

Any chance you can remove the dummy data from the updater?  I'm removing the it for the third time.  Pretty tedious.

Offline

 

#46 05-23-2007 19:30:54

sppars
Member
Registered: 01-25-2006
Posts: 301

Re: Update Issued: KRYPT05212007A - Important Info

Quizno wrote:

sppars,

Your problem sounds very similar to the one I had.  Check your installer.php file and make sure it's not from January.  You should be using the updated installer file.

Thanks Quizno. 

Where would I get the newest version of the installer?  I tried using the link provided in the original email confirmation, but it is dead.

Offline

 

#47 05-23-2007 19:33:25

Quizno
Member
Registered: 06-02-2003
Posts: 447

Re: Update Issued: KRYPT05212007A - Important Info

Email Nick at support@kryptronic.com and ask for the latest installer.

Offline

 

#48 05-23-2007 23:00:16

sta12s
Member
From: Kingman, AZ
Registered: 05-26-2006
Posts: 15
Website

Re: Update Issued: KRYPT05212007A - Important Info

The back end looks so much better - clients are really going to like this better. Thanks Nick!


KosiDesigns.com - Total Business Identity Solutions
Web Site Design to Custom Business Identity Solutions, we have you covered

Offline

 

#49 05-24-2007 06:37:01

wyattea
Member
Registered: 01-07-2006
Posts: 1650

Re: Update Issued: KRYPT05212007A - Important Info

Until there's a manual, they won't.  It won't save them time trying to find things.

Last edited by wyattea (05-24-2007 19:09:12)

Offline

 

#50 05-24-2007 14:41:52

LexFrost
Member
Registered: 07-22-2005
Posts: 48

Re: Update Issued: KRYPT05212007A - Important Info

I ran the update exactly as instructed, no errors or issues ... After going through everything I also noticed all the "default" computer products are back in my database. Also when I visit a product page I have no option to "Add to Cart" or "Add to Wishlist" both options are now gone for some reason????

Offline

 

Board footer