Kryptronic Software Support Forum

Nick, I read through the list, but I don't see it - is the user still required to create an account to make a single purchase?

James...

I just ran it, didn't encounter that problem.

I just tried to buy something and I'm required to create an account.  What's the rules regarding selling a cart license?

hmmm....no idea - I haven't touched the cart in months while waiting for the update and the forced account creation issue to be addressed but i think i saw a reference to 'sendmail' while going through the script.

Last edited by wyattea (05-21-2007 19:10:48)

I did have an issue finding the 'css' updates.  I couldn't find the references and I searched alot.  The 'structure' of the admin interface is so convoluted because you don't know what's khxc or ccp that telling us to do something should always include a 'breadcrumb' list of where it's located.

Anyone find the Wish List disable button yet?

One Question:  If I want to delete everything except my database, and go with a completely fresh installation, how would the steps differ from the instructions above?

You will want to do the database reload with all database definition files, not just the recently changed files.

Nick, I read through the list, but I don't see it - is the user still required to create an account to make a single purchase?

Yes.  I tried several different ways to allow purchase without an account, however every way attempted seriously reduced the security in the program.  After looking at many other e-commerce script examples and major retailers, I was unable to find any that offered a checkout without an account.  After spending nearly a month trying to get it to work properly, that function was dropped from the update.

Slight problem encountered at step 9 after updating the PEAR code in an earlier step.  The SMTP configuration that worked originally is now failing with the following error: An error was encountered while sending the mail message over the Mail connection. Error Information: authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.0 Error: authentication failed: another step is needed in authentication)]

You may want to try sendmail for the time being.  I will check into this issue.  The PEAR Mail and Mail_mime modules were updated in this update and there may be an issue with one of them - but I am not ruling out a server side issue here.

I ran the update without the SQL update, is it safe to do that then run the installer again.  Might want to note that the SQL DB needs to be done first before the update.

Yes, it's safe to run the recommended SQL statements then reapply the update.

I did have an issue finding the 'css' updates.  I couldn't find the references and I searched alot.  The 'structure' of the admin interface is so convoluted because you don't know what's khxc or ccp that telling us to do something should always include a 'breadcrumb' list of where it's located.  Anyone find the Wish List disable button yet?

The disable wish list feature is located under:

Home > ClickCartPro > Settings: Application Settings Menu > General Store Settings

For the CSS updates, update CSS in the skins under:

Home > ClickCartPro > Displays: Skins, Menus, XHTML Includes and Messages > Manage Display Skins

Arrgh, the default install example products are back in the store (all the PC products).  One more, how does the sort on products and product category work now? TIA

You must have reloaded all database definition files.  This would not have happened if you reloaded recently changed files only.

How does the sort on products and product category work now?

It works based on the sort order numeric you enter when managing categories and products.

Can you be a bit more specific on how to make it sort the products and cats please Nick? Thanks a mill.

100% of my customers will NOT be shipping to themselves (gift baskets). 
Is it POSSIBLE to ask for the shipping information (which I'll call 'recipient information) BEFORE creating an account?  At least they've invested enough time to more than likely continue.

I guess the problem with the categories list is still there too (you basically have to lump all categories together so the customer has a hard time looking for the category they want) unless you hard code it which pretty much gets rid of the simplicity of a database driven design

what is the 're-sell the cart license' policy? (Slydog: 4 months after purchasing pretty much negates any refund - but we were told the update would happen in Feb and that it might include the account creation issue fix)

Last edited by wyattea (05-21-2007 20:28:20)

100% of my customers will NOT be shipping to themselves (gift baskets).  Is it POSSIBLE to ask for the shipping information (which I'll call 'recipient information) BEFORE creating an account?  At least they've invested enough time to more than likely continue.

The shipping information is tied to the address book, which is only available for account holders.  In 99% of situations for online stores you will find the methods implemented in CCP6 to provide the quickest possible checkout for users while still providing all of the functionality CCP is famous for.  There are no more fields to fill out (other than the password field) when creating an account versus not creating an account.   This checkout without an account dilemma is all based on your perception that is is more trouble than it's worth to enter a password than to not enter a password.  If this were the case I would have been able to find at least one other piece of software or online store worth it's salt that did not require an account to checkout. 

Concerning your question, the software could be modded to ask for a shipping address as each item is added to the cart.  Harry and David does this (http://www.harryanddavid.com/).  They're in the same business you are (pretty much).  However, to send to anyone other than yourself with their store, you still need to sign into an account and work with an address book. 

I guess the problem with the categories list is still there too (you basically have to lump all categories together so the customer has a hard time looking for the category they want) unless you hard code it which pretty much gets rid of the simplicity of a database driven design

Maybe you're not using the subcategory system to it's fullest potential.  A good hierarchy will make the menu system very usable.  The dynamic menus were made for those users who do not have the ability to code their own menus in their skins.  I'd recommend coding your own menu if you have needs beyond what the main/sub category system and menus do.

what is the 're-sell the cart license' policy? (Slydog: 4 months after purchasing pretty much negates any refund - but we were told the update would happen in Feb and that it might include the account creation issue fix)

Please contact me using the form here: https://kryptronic.com/khxc/ccp0-contact/KHXCseo.html concerning this.  These types of questions are not addressed here in the support forum and especially not in a thread concerning a software update.

Where does the "Continue Shopping" link take you now?

It defaults to the setting you choose under:

Location: Home > ClickCartPro > Settings: Application Settings Menu > General Store Settings

Look at the setting 'Continue Shopping: Target'.  This could be set to the last product viewed, last category viewed or the store splash page.

Sorry I miscommunicated, what I mean is sorting the products and categories within the admin menu (not the store). Thanks again and sorry about that Nick.

Access:

Home > Kryptronic Hybrid X Core > Database: Connections, Backups and Raw Admin > Raw Database Admin

And choose to 'Browse' the 'khxc_tabledefs' table.  Then choose to 'Update' either the 'ccp0_prod' (products) or 'ccp0_cat' (categories) table.  Change the value for the column:

torderby

To whatever fields you want to order by.  Each column name should be followed with a 'DESC' or 'ASC' to sort descending or ascending respectively.  You can make multiple column assignments.  The default is:

splashdisp DESC, sortorder ASC

Which sorts first on whether an item is displayed on the splash page, then on the product sort order.

the account creation feature is great - in theory - but not for my type of customer who only needs 1 basket, sent because aunt gladys died.  They MIGHT come back but they dont' think they will until the next aunt dies or they realize they can't make it to their best friend's wedding across the country.  But the bigger issue is it creates it immediately before they invest time in putting the recipient information - which means they've decided to buy since they are inputting personal information on the site. 

Lots of our customers HATE verified by visa (which our processor requires) - luckily it's asked for AFTER they enter all information including their CC info.   If they had to enter the VbV password or be forced to create a new pw for VbV if it's their first time, my conversion rate would freefall to a horrible percentage.

When you say 'modded to ask for a shipping address' - do you mean I could go in and do it myself (with solid html knowledge and basic php editing knowledge (but not writing php from scratch)) or do you mean I'd have to pay someone professional to do it because it's that complicated?

Look at my answer to your last post - our last two posts may have crossed each other.  Also, I do have plans to implement a shipping estimator/calculator in the future.  I'm not sure if that would quell your need to get more information prior to checkout.