Kryptronic Software Support Forum

Go to 'Home > ClickCartPro > Forms: Advanced Software Forms > Manage Advanced Software Form Fields' and look about 2/3 down for 'ccp0.addbookupd Delivery Address: Location Residential/Commercial'. In there find 'Form Field Specification' and turn the 'Required Indicator*' to false. At this point the person submitting the form will not be required to input this field.

Here is the one piece to solve the problem to this and stop the looping. Go to > Forms: Advanced Software Forms > Manage Advanced Software Form Fields

In all of the Residential/Commercial fields, in the Default Value field - insert an R

Make sure that you have them all set to NOT REQUIRED - by changing that field to FALSE.

Then you can hide the field using the database. I just did it and it worked perfectly for me. The field does not even show up on the account form.

Hope this helps!

Yes it proceeds to the next step to get payment info. I will review all the steps for you. Follow the instructions explicitly and it should work for you.

#1 - Go to > Forms: Advanced Software Forms > Manage Advanced Software Form Fields
Find all instances of Residential/Commercial in the Display Name - there are 4. 3 on the first page, and 1 on page 2.
Make sure the Required Indicator* of each is set to False(0)
To the right of that field is the Default Value field. Insert an R - make sure it is a capital letter just as shown.

#2 - Go to Kryptronic Hybrid X Core > Database: Connections, Backups and Raw Admin > Raw Database Admin
And browse the khxc_formfields table.  Look for id's that begin with 'ccp0' and end with 'rescom' and change their 'type' column to 'HIDDEN-REG'.
There are also 4 of these - listed below.
ccp0.accountmaint.rescom
ccp0.addbookins.rescom
ccp0.addbookupd.rescom
ccp0.createaccount.rescom
Very IMPORTANT - Don't change anything else here!

That should do it. If you've made any changes already, make sure that everything is set using the steps above or else change back all of those to the defaults and start over. Once you get it right, you should be able to run through and order and see that the field for Residential/Commercial does not even show up in the Account Creation form. Check it out and let me know if you have any problems.

Good luck!

Were you able to submit an order successfully before you made the changes below?

Here's the domain that I set up successfully

I reported this weeks ago back in the forum, and it never got resolved,
even when you have done everthing above you think you have cracked it till a customer rings saying it stuck in a loop, yet seem fine with me, till you clear your cache and log in as a new customer.
Then set it to un hide you will see that the field has defaulted to blank.
so now awaiting software update as i understand it may be a option to turn it off
lewis afford
wwwqualitechnic.co.uk

fishbite wrote:

OK, I thought I was going nuts, Can support advise when this will be?

Nobody knows. Nick is working and has stated it will be out ASAP but he will not promise a date because he was slammed on the forum for missing an estimated release date.  I'm confident our patience will be rewaded and it will be out shortly.

My two cents,

George

I'm on the UK version too and hoped I could turn these fields off and use a hidden default value.   Tried so many alternative settings.   Hmm... did not work.  Fortunately, the original settings here >>

https://kryptronic.com/khxc/ccp0-displa … _demo.html

George

Last edited by george_james (04-23-2007 05:39:35)

I have removed what I posted here as it was not the solution to the problem and would be missleading. I have come up with another solution which is posted later in this thread.

John

Last edited by dh783 (06-17-2007 17:03:19)

Sorry I keep doing that, it would be khxc_formfields, I have corrected that in my last post.

Remember that if you change these feilds they will only affect either new accounts or accounts when they are updated. If an account was created with this field empty and you have hidden this field(s) it will remain empty and give you problems untile you change it through your admin screen in manage user accounts. So the best way to test this is to make the changes and then creat a test user account.

John

Switch back on your hidden fields and i bet you find that one of the required fields is blank instead of the default value
I and still awaiting for the udate for the UK to fix this
lewis afford

This was moved to the UK support forum as the methodology outlined here works in the base version.  I think the UK version may be having issues with this.  Howard will need to investigate.

That's ingenious, John! 

I used the same thing, only my client's site is business-to-business, so I changed the "R" to a "C".

SELECT {COLS} FROM ccp0_rescom WHERE id='C'

Worked Great!