Kryptronic Software Support Forum

qmstores · 03-13-2007 18:42:03

Thought I would share this experience with you guys here as I thought it would be useful to you...and hopefully I don't get struck off for saying it!

I have hosted my sites with 1&1 for nearly three years now, my account is in good standing with them and I have never, ever had reason to call their customer services people...until today.

Today, I bought a Virtual Server from them to host a new store that a client has asked for very quickly. Big client, good payer, needs impressing.

So I turned to 1&1 to provide the same good service they've provided before.

I go online, add a new contract to my account and sit back and wait for the confirmation email.

Got the confirmation, got the server, all great. Then suddenly everything stops. Servers goes, no access.

Called them up explained the situation and was told that they'd run out of the hardware they use to supply this sort of service and that my new service, being lower priority than other customers, would be unavailable for around a week until they got additional kit.

Personally, I thought this was unacceptable, but was not allowed to cancel my order.

If you want hosting quickly, please don't rely on 1&1 as I did.

As I say, hopefully I'm ok to say this because if *I* had known they could do this and introduce a week long gap in service I would not have chosen them.

steveblueradio · 03-13-2007 20:05:09

as far as 1and1 goes, they provide first class front end products, i.e your website never goes down, their servers are reliable, they are well contected to the www.... etc... etc... [I've never had a single problem in the 4-5 years i've been with them]

but when it comes to the back office support, they are the worst, I would put this down to the company being so big and that they host so many sites, that their support just cant keep up.

celdirect · 03-13-2007 20:55:45

Hi,

I would agree with Steve, I have been with 1&1 for about 4 yrs and had no problem, until now when i needed a perl mod installed for the CartMod RSS feed, and the support staff were not that helpful. But Stephen at CartMod was able to get around this and installed a great mod.

plus had delayed emails while 1&1 updated their servers - for about a week. - having just 2 minor things in 4 yrs is good going.

qmstores · 03-14-2007 06:35:36

Agreed, until now I've not had a problem and the way they've dealt with is has been shabby to say the least.

phunter121 · 03-23-2007 14:22:06

Just to add my two pence worth.

Have been with them for 18 months. I have a dedicated server which took about a week for them to set up - I thought this was acceptable though. Support at that time was first class - could always get through to them when ever I called.

Had some major issues for about 2 weeks just before Christmas and you'd have thought I was dealing with a different company. Waiting on the line for 45mins at a time and then talking to technicians from Ski Lanka who were clueless. Kept a diary of the poor service and emailed it to them - never heard back form them.

I actually determined I needed to upgrade my server with more memory, could I find anyone who could deal with this - not a chance.

Things have settled down lately and the last time I needed to talk to them I got through striaght away.

Kryptronic Software Support Forum

#1 03-13-2007 18:42:03

1&1 Hosting

#2 03-13-2007 20:05:09

Re: 1&1 Hosting

#3 03-13-2007 20:55:45

Re: 1&1 Hosting

#4 03-14-2007 06:35:36

Re: 1&1 Hosting

#5 03-23-2007 14:22:06

Re: 1&1 Hosting

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