Kryptronic Software Support Forum

knightworks · 03-05-2007 10:32:51

Has anyone see an issue where the shopping cart is randomly items into the cart? If so, what could be causing this and how do you fix it?

Could it be related to the admin setting requiring or not requiring a customer to have an account to check out. We have it set to Customer Account Checkout status to "Not Required" which I think is a default.

Last edited by knightworks (08-13-2007 23:37:09)

knightworks · 08-13-2007 23:32:52

We have found this is not random. This happens if two customers are checking out at the same time. Has anyone else seen this problem?

TerryA · 08-14-2007 07:42:20

A store to look at would be very helpful. I suspect that it might be the way you have your links set up but can't tell without seeing the store in operation.

knightworks · 08-14-2007 09:28:34

The store is wwwcoppersinksdirect.com

Big Dave · 08-14-2007 09:29:22

Are you using sessions or cookies?

knightworks · 08-14-2007 11:04:18

Big Dave,
I am not sure how to tell if the site is using sessions or cookies. Where should I look to determine that?

Mike

knightworks · 09-03-2007 09:54:01

How do you tell if the shopping cart is using cookies or sessions?

knightworks · 09-03-2007 10:15:30

Okay, I found the cookie settings. The cookie settings are as follows:

cookie domain setting: .coppersinksdirect.com

cookie path setting: /

knightworks · 09-03-2007 10:19:11

Even after making the above changes the problem is still occurring. Any suggestions?

rachaelseven · 09-03-2007 10:23:59

You appear to have user ids hard coded into your skin. Go to your admin area, under HTML Pages & Elements -> Manage Site Elements -> Site HTML Layout (Update). Look at all the text there and check your links. If any of them contain the letters usr or rnd, that's your problem. In the URLs in your layout, after the question mark you should only have pg=something&ref=something. The ref=something will not even be there for all of them, just product and category links. If there are any other something=somethings after the question mark, get rid of them.

The cookie settings you've posted appear correct, but your site is not setting any cookies. After you've fixed the URLs in the skin, see if it will set cookies at that point and if it doesn't you may need to put in a support ticket with Kryptronic. But fixing the links will at least take care of the "people sharing the same cart" problem that you have now.

knightworks · 09-03-2007 10:58:52

Here is what we have in that setting. Do you see any issues

<HTML>
<HEAD>
<META NAME="GENERATOR" CONTENT="(CGIVAR)admin_generator_meta_text(/CGIVAR)">
<STYLE TYPE=text/css>

A:link {text-decoration: none}
A:active {text-decoration: none}
A:visited {text-decoration: none}
A:hover {color:(CGIVAR)html_small_font_color(/CGIVAR); text-decoration: none}

A.nav:link {color:#FFFFFF; text-decoration: none}
A.nav:active {color:#FFFFFF; text-decoration: none}
A.nav:visited {color:#FFFFFF; text-decoration: none}
#A.nav:link {color:#ECE5DF; text-decoration: none}
#A.nav:active {color:#ECE5DF; text-decoration: none}
#A.nav:visited {color:#ECE5DF; text-decoration: none}
A.nav:hover {color:#FFFFFF; text-decoration: none}

td {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; color:(CGIVAR)html_small_font_color(/CGIVAR);}
body {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; color:(CGIVAR)html_small_font_color(/CGIVAR);}

.dics {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 9px; color: #999999;}

</STYLE>
<TITLE>(CGIVAR)html_title_bar_text(/CGIVAR)</TITLE>
</HEAD>




(CGIGET TYPE="SUB" VALUE="ste_exec_bodytag")



(CGIGET TYPE="SUB" VALUE="ste_exec_centertag" PARAMS="1")
<table width="750" border="0" cellspacing="5" cellpadding="0">
<tr>
<td><table width="740" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="470" height="55"><a href="(CGIVAR)common_url(/CGIVAR)&pg=splash"><img src="(CGIVAR)images_path(/CGIVAR)/site/cs_03.jpg" alt="" width="470" height="55" border="0"></a></td>
<td width="270" height="55"><img src="(CGIVAR)images_path(/CGIVAR)/site/cs_04.jpg" width="270" height="55" alt=""></td>
</tr>
</table></td>
</tr>
<tr>
<td width="750" height="25" align="center" valign="middle"><table width="740" border="0" cellpadding="0" cellspacing="1" bgcolor="271207">
<tr>
<td height="25" align="center" valign="middle" bgcolor="ECE5DF"><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat8"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat8.gif" width="46" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat7"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat7.gif" width="60" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat6"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat6.gif" width="43" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat5"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat5.gif" width="68" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat4"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat4.gif" width="50" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat3"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat3.gif" width="57" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat2"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat2.gif" width="64" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat9"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat9.gif" width="61" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat10"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat10.gif" width="98" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat11"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat11.gif" width="67" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat1"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat1.gif" width="67" height="18" border="0"></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cat&ref=cat11_1"><img src="(CGIVAR)images_path(/CGIVAR)/site/btn_cat11_1.gif" width="46" height="18" border="0"></a></td>
</tr>
</table></td>
</tr>
<tr>
<td>


(CGIGET TYPE="SUB" VALUE="ste_exec_pgtitle")



(CGIGET TYPE="SUB" VALUE="ste_exec_message")



(CGIGET TYPE="SUB" VALUE="ste_exec_element" PARAMS="(CGIVAR)element_id(/CGIVAR)") </td>
</tr>
<tr>
<td width="750" height="25" align="center" valign="middle"><table width="740" border="0" cellpadding="0" cellspacing="1" bgcolor="271207">
<tr>
<td height="25" align="center" valign="middle" bgcolor="ECE5DF"><a href="(CGIVAR)common_url(/CGIVAR)&pg=specials"><img src="/media/images/site/btn_specials.gif" width="73" height="19" border="0" /></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=new"><img src="/media/images/site/btn_newitems.gif" width="104" height="19" border="0" /></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=track"><img src="/media/images/site/btn_ordertracking.gif" width="129" height="19" border="0" /></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=search"><img src="/media/images/site/btn_search.gif" width="80" height="19" border="0" /></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=cart"><img src="/media/images/site/btn_shoppingcart.gif" width="125" height="19" border="0" /></a><a href="(CGIVAR)common_url(/CGIVAR)&pg=store"><img src="/media/images/site/btn_onlinestore.gif" width="115" height="19" border="0" /></a><a href="(CGIVAR)common_url_checkout(/CGIVAR)"><img src="/media/images/site/btn_checkout.gif" width="83" height="19" border="0" /></a></td>
</tr>
</table></td>
</tr>
<tr>
<td align="center" valign="top"><font face="(CGIVAR)html_small_font_face(/CGIVAR)" size="(CGIVAR)html_small_font_size(/CGIVAR)" color="(CGIVAR)html_small_font_color(/CGIVAR)"><a href="(CGIVAR)common_url_custacct(/CGIVAR)">customer accounts</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=contact">contact us</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=form&ref=ste_form_feedback">customer feedback</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=maillist">mail list</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=storepolicies">store policies</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=termsofuse">terms of use</a> | <a href="(CGIVAR)common_url(/CGIVAR)&pg=privacy">privacy statement</a></font><br>
<br>
<span class="dics">Copyright © 2005 Copper Sinks DIRECT, LLC. All Rights Reserved. <img src="(CGIVAR)images_path(/CGIVAR)/site/usflag.gif" width="15" height="10"> American owned and operated.<br>
Contact Us: 1 (866) 789-7465</span></td>
</tr>
</table><br><br>
(CGIGET TYPE="SUB" VALUE="ste_exec_centertag" PARAMS="2")
</BODY></HTML>

knightworks · 09-03-2007 11:02:56

I have also tried /cgi-bin as well as / for the cookie path setting and still the cart appears to overwrite

rachaelseven · 09-03-2007 11:23:12

I don't see any issues with your layout, no. Do you have the sessions mod by any chance? When I went to your site, there was no cookie set; nevertheless, there were already items in my cart. The only way I can see that happening without a bad link in the layout is a faulty session mod or some non-standard modification that is not working.

knightworks · 09-03-2007 11:36:37

We have the SPC mod. Do you think that is the issue?

knightworks · 09-03-2007 11:50:55

Rachel. Thanks for the assistance. I just tried to send a email to him and the email bounced. Do you know if they out of business?

rachaelseven · 09-03-2007 12:35:48

He is no longer in the shopping cart business, I'm sorry to say. What is the SPC mod? Is that the cookie-less sessions thing? If so, then a misconfiguration, conflict or other sort of failure with it could certainly be the issue.

knightworks · 09-03-2007 16:57:04

He did a single page check out for us, before they went out of business. Must have been one of the last things they did.

rachaelseven · 09-03-2007 19:05:23

This is probably not related to the SPC mod (sorry, didn't know the acronym). Unless they also did a cookieless sessions mod at the same time, that shouldn't come into play here.

Kryptronic Software Support Forum

#1 03-05-2007 10:32:51

Randomly adding items to cart

#2 08-13-2007 23:32:52

Re: Randomly adding items to cart

#3 08-14-2007 07:42:20

Re: Randomly adding items to cart

#4 08-14-2007 09:28:34

Re: Randomly adding items to cart

#5 08-14-2007 09:29:22

Re: Randomly adding items to cart

#6 08-14-2007 11:04:18

Re: Randomly adding items to cart

#7 09-03-2007 09:54:01

Re: Randomly adding items to cart

#8 09-03-2007 10:15:30

Re: Randomly adding items to cart

#9 09-03-2007 10:19:11

Re: Randomly adding items to cart

#10 09-03-2007 10:23:59

Re: Randomly adding items to cart

#11 09-03-2007 10:58:52

Re: Randomly adding items to cart

#12 09-03-2007 11:02:56

Re: Randomly adding items to cart

#13 09-03-2007 11:23:12

Re: Randomly adding items to cart

#14 09-03-2007 11:36:37

Re: Randomly adding items to cart

#15 09-03-2007 11:50:55

Re: Randomly adding items to cart

#16 09-03-2007 12:35:48

Re: Randomly adding items to cart

#17 09-03-2007 16:57:04

Re: Randomly adding items to cart

#18 09-03-2007 19:05:23

Re: Randomly adding items to cart

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