Kryptronic Software Support Forum

I've noticed that when a customer views their order status using the tracking area of CCP the 'Order Status' at the top of the resulting order tracking page differs from the 'status' for order item(s) at the bottom of the tracking page under the area 'Shipping Information'.

This strikes me as odd as they should both display the same should they not?

For instance, an order which is set to 'completed' will display 'completed' at the top of the order tracking page under the heading 'Order Status' however at the bottom of the tracking page where the items in the order are listed, an item will have a 'Shipping Information' section with the shipping address for the item, the 'VIA:' bit displaying the shipping method name and the 'Status' bit that is supposed to display the shipping status for the item in the order. However, it always displays 'Pending Shipment' regardless of the actual order status. In this case the order has been set to complete so this item-specific status should also display as 'Complete' but it does not.

I've tried to track down where this needs to be fixed and it seems to be in the subroutine ste_order_trackitem_disp of the library file ste_order.pl

I've had a brief look but Pearl is waaay beyond me so if anyone knows how to fix this it would be a great help. I've already had a few customers in the past ask why their order is still 'Pending Shipment' when it is actually set to 'Complete' and they have looked and the status area at the bottom of the tracking page rather than the 'order status' at the top.

Thanks in advance for any help.