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#1 06-06-2005 14:09:39

andymit
Member
Registered: 01-19-2005
Posts: 58

Still Have The Error 500

i'm still getting that error 500 and i have pulled all my hair out now...i have tried everything....

The internal error message still comes up after the customer has entered their credit card details...the oder confirmation is sent via email and the encrition key is also sent....




Whats going on....whay is this error message coming up?

Why when i click back and then submit the error message does not come up again?

What can i do to solve this



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#2 06-06-2005 20:11:55

TerryA
Member
From: Sanford, Fl
Registered: 07-14-2003
Posts: 1322
Website

Re: Still Have The Error 500


Is the cart sending you emails on the order?  Usually this problem occurs because it can't send the emails.

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#3 06-06-2005 21:14:19

dtwg
Member
From: California
Registered: 11-15-2004
Posts: 1339
Website

Re: Still Have The Error 500

If you or your host have access to the server error log, that seems like it might be the best way to find out what is going wrong.

Dave

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#4 06-07-2005 03:47:51

andymit
Member
Registered: 01-19-2005
Posts: 58

Re: Still Have The Error 500

no the cart is not sending the email of the orders....it is sending the client the confirmation order and the encrition key...

I have not changed any of the settings was working wonderfully until last week or so.

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#5 06-07-2005 04:11:52

andymit
Member
Registered: 01-19-2005
Posts: 58

Re: Still Have The Error 500

Dave i have just asked the hosting company to look into what is causesing the error...will get back to you in a few hours....I really need to sort this out it's driving us mad as well as losing business


Andrew

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