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#1 06-03-2005 05:51:07

andymit
Member
Registered: 01-19-2005
Posts: 58

Error 500 Please Help Urgent

Hi there

I have a seriuos problem with my site...The customer gets

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

....this happens after they have submitted their credit card details....this was working fine before ...what sould it be...i have tried to change the smtp mail server etc and it still gives the same error

the site is on 

i've done most of the sugestions form the forum and contacted my host...no changes have been made there

Andrew

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#2 06-04-2005 08:27:58

jimbo
Member
Registered: 11-15-2004
Posts: 56

Re: Error 500 Please Help Urgent

I had the same error today??? What happen here ? Please help !!! Thanks you.

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#3 06-04-2005 08:34:22

jimbo
Member
Registered: 11-15-2004
Posts: 56

Re: Error 500 Please Help Urgent

I did not make any changes to my server, it was working fine yesterday....

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#4 06-04-2005 08:49:16

steveblueradio
Member
From: Belfast, Northern Ireland
Registered: 06-28-2004
Posts: 755
Website

Re: Error 500 Please Help Urgent

Hi,
Who do you use as your payment proccesser, it could be a problem with them. Seems you are saying that everything is ok up until your customer, provides their card details.

Cheers
Steve


I'm Gene Hunt, Your DCI, And it's 1973, Nearly Dinner Time, I'm havin hoops........

Cheers,
Steve
-------------------

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#5 06-04-2005 09:20:36

jimbo
Member
Registered: 11-15-2004
Posts: 56

Re: Error 500 Please Help Urgent

we use offline processing, didn't touch any script, after they enter the credit card info in the last step of the check out process then the error message.

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#6 06-05-2005 14:19:01

andymit
Member
Registered: 01-19-2005
Posts: 58

Re: Error 500 Please Help Urgent

I use off lione processor too...i'm really stump with thgis one... it looks really unprofessional ....what shall i do?

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